Senior Administrator

Momentum Metropolitan Holdings Limited · Cape Town, Western Cape

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Role Purpose

To provide an effective and efficient service to clients and intermediaries by receiving, evaluating and responding to queries timeously.

Requirements

Grade 12 NQF Level 4
4-6 Year's relevant experience
Employee benefits experience is essential
Extensive industry knowledge and product knowledge as well as relevant legislation
Successful completion of Yenzani training is preferred

Duties & Responsibilities

The incumbent will be co-responsible for the following

Effective and prompt management of the team mailbox.
Ensuring effective management of the Credit Control accounts for the Retirement and Risk Book of Business of the team.
Ensuring effective management of the risk claims accruals of the team.
In conjunction with the Administration Manager be accountable for the preparation of the Quarterly Admin Reports.
Assisting with the checking of claims and contribution cycles recons as the need arises.
Taking ownership of queries and ensuring they are resolved timeously and effectively.
Ensuring adherence to organisational best practice and legislative requirements.
Adhering to policies and procedures and taking corrective action where necessary.
Engaging in effective communication and delivering according to Service Level Agreements and providing first time resolution.
Maintaining a consistent service delivery to ensure client retention and satisfaction.
Supporting the Administration Manager and client centric model that enables efficient and effective client service.
Assist on the contact centre as the need arises.
Resolve complaints effectively within specified time frames and recommend corrective action to resolve the customer's complaint or query.

Competencies

Closing Date