Senior Administrator: Data Analyst

Role Purpose/Business Unit

• The Senior Administrator: Data Analyst is responsible for the day-to-day support, administration, and continuous improvement of Data Enablement platforms, with a primary focus on IBM DataStage.
• The role ensures the delivery of stable, secure, and efficient data services, while contributing to operational excellence, automation initiatives, and the progressive adoption and support of emerging data and cloud-based platforms

Your responsibilities will include

• Maintain, administer, monitor, and support enterprise data platform applications, with a primary focus on IBM DataStage, while progressively expanding support capabilities across additional data and cloud-based platforms.
• Evaluate, test, and implement new application features, platform enhancements, and technology upgrades to improve service reliability, performance, and scalability across current and future data platforms.
• Optimize application performance, stability, and resource utilization to ensure efficient processing of data workloads and adherence to service level targets.
• Develop, maintain, test, and deploy automation scripts, workflows, configurations, and operational solutions to improve platform efficiency and reduce manual effort.
• Collaborate with developers, engineers, security teams, architects, vendors, and business stakeholders to deliver operational improvements, platform enhancements, and issue resolution.
• Present technical solutions, operational improvements, and platform capabilities to stakeholders, internal customers, and project teams.
• Troubleshoot and resolve application, database, and system incidents; develop corrective actions; document root causes; and monitor the effectiveness of implemented solutions.
• Produce incident reports, participate in major incident reviews and post-incident analyses, and drive actions that prevent recurrence and improve service resilience.
• Coordinate with vendors, Change Management, Cyber Security, Infrastructure, Customer Care, and other operational teams to ensure the timely resolution of production incidents and operational issues.
• Plan, execute, and support application upgrades, releases, deployments, and configuration changes in compliance with established Change Management and governance processes.
• Facilitate application testing, release validation, user acceptance testing UAT, and performance testing activities to maintain a stable and reliable production environment.
• Contribute to capacity planning activities by monitoring performance, availability, storage utilization, and growth trends to support future business and platform requirements.
• Ensure the successful delivery of data, file transfers, ETL workloads, reporting services, and platform availability in line with operational service commitments.
• Manage and support application releases and production deployments across the Data Enablement technology landscape.
• Ensure secure connectivity and integration between DataStage, source systems, target systems, cloud platforms, and external interfaces while maintaining compliance with security standards.
• Support identity and access management processes, including onboarding, modification, and removal of user access, ensuring compliance with cybersecurity and audit requirements.
• Monitor, assess, and remediate application, database, operating system, and platform vulnerabilities in partnership with Cyber Security teams.
• Monitor and validate end-to-end data processing and file transfers to ensure complete, accurate, and timely delivery of business-critical information.
• Perform proactive system monitoring, health checks, operational reporting, and service management activities to maintain platform stability and availability.
• Participate in standby, after-hours support, and major incident response activities across supported applications and data platforms to ensure continuous service availability.
• Maintain operational documentation, standard operating procedures SOPs, knowledge articles, and technical runbooks to support operational excellence and audit compliance.
• Support continuous improvement initiatives, automation opportunities, and operational transformation programs aligned to DevOps, AIOps, and Zero Touch Operations objectives.

The ideal candidate for this role will have

Qualifications and Experience

• Grade 12 Matric is essential.
• Relevant qualification in Information Technology, Computer Science, Information Systems, or a related field will be advantageous.
• Relevant technical certifications will be advantageous.
• 2–3 years' experience in IT Operations, Application Support, or Data Platform Support.
• Experience supporting business-critical applications and production environments.
• Exposure to ETL tools, databases, and data integration technologies will be advantageous.
• Exposure to Agile or DevOps delivery methodologies will be advantageous.

Technical Skills

• Basic understanding of IBM DataStage or similar ETL/Data Integration tools.
• Working knowledge of SQL and database concepts.
• Understanding of Data Warehousing and Data Transformation principles.
• Basic knowledge of application support, incident management, and change management processes.
• Experience analysing logs, troubleshooting application issues, and resolving production incidents.
• Understanding of system monitoring and operational support activities.
• Basic knowledge of cybersecurity, user access management, and vulnerability management practices.
• Exposure to cloud platforms AWS, GCP, or Azure will be advantageous.
• Knowledge of telecommunications systems and data platforms will be advantageous.

AI and Digital Enablement

• Demonstrates the ability to effectively adopt and utilise AI-enabled tools, digital technologies and automation capabilities to improve personal productivity, quality and service delivery.
• Applies data-driven and technology-enabled approaches to solve business problems and improve operational outcomes.
• Maintains awareness of emerging technology and AI trends and contributes ideas that improve processes, customer experience and operational effectiveness.
• Demonstrates AI fluency and literacy through the ability to effectively use, evaluate and govern AI-enabled tools and solutions, applying them responsibly to improve business outcomes, productivity and decision-making.

Behavioural Competencies

• Strong analytical and problem-solving skills.
• Attention to detail and accuracy.
• Good communication and stakeholder engagement skills.
• Ability to work effectively within cross-functional teams.
• Strong planning, organisation, and time management skills.
• Self-motivated with a willingness to learn new technologies.
• Ability to work under pressure and manage multiple priorities.
• Innovative mindset with a focus on continuous improvement.
• Customer-focused and service-oriented approach.

We make an impact by offering

• Enticing incentive programs and competitive benefit packages
• Retirement funds, risk benefits, and medical aid benefits
• Cell phone and data benefits, advantages fibre connection discounts, and exclusive staff discounts offered in collaboration with partner companies

Closing date for Applications: 14 August 2026