Salon Manager

Introduction

We are looking for an experienced Salon Manager to lead our team and oversee the daily running of our busy salon.

This is a hands-on management position requiring confident leadership, excellent client service and the ability to manage several priorities while keeping a busy front desk running smoothly.

Please note: Only candidates with previous reception experience within a luxury beauty salon, day spa, aesthetic clinic, or premium hospitality environment will be considered.

Duties & Responsibilities

KEY RESPONSIBILITIES

• Lead, motivate and hold staff accountable for service quality and professional conduct.

• Manage bookings, client communication and the front desk.

• Coordinate staff rosters, attendance, leave and daily workflow.

• Deliver a consistently welcoming, premium client experience.

• Handle complaints, follow up with clients and resolve service issues.

• Oversee stock counts, ordering, stock control and retail displays.

• Support marketing campaigns, promotions and content coordination.

• Drive bookings, rebookings, client retention and retail sales.

• Oversee payments, daily cash-up and accurate salon records.

• Prepare monthly salon reports covering sales, staff performance, stock and client feedback.

• Maintain hygiene, presentation and compliance with salon policies.

• Identify training needs and opportunities to improve salon performance.

Desired Experience & Qualification

APPLICATION REQUIREMENTS

• 2 years’ experience as a Salon Manager, with responsibility for staff and salon operations. Reception experience alone is insufficient.

• Relevant tertiary studies in communications or a related field.

• Proven experience managing teams, performance and service standards.

• Excellent spoken and written English.

• Professional grooming, presentation and a warm, confident manner.

• Strong organisational, administrative and multitasking skills.

• Confidence handling client concerns and resolving complaints professionally.

• Good computer skills and experience using salon booking systems; ChiDesk experience is an advantage.

• Own reliable transport and excellent punctuality.

• Availability for early starts and rostered weekend work.

Hours

HOURS

• The clinic operates 7 days a week. Employees work on a shift roster, with a 5-day work week.

• Monday–Friday: 07:15–18:00

• Saturday–Sunday: 07:15–17:00

Working days, shifts, breaks and days off will be agreed according to the roster

Interested?

TO APPLY

Send your updated CV along with copies of your relevant qualifications to info@beauticianandphysician.com

Should you not receive a reply within 7 days of submitting your CV, your application was unsuccessful.