Salesforce Core Lead Designer
Absa South Africa · Johannesburg, Gauteng
Posted 30 October 2026
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The Opportunity
- We're looking for a Salesforce Core Lead Designer to shape the end-to-end experience of our Salesforce Client Engagement Platform across Financial Services Cloud, Sales Cloud and Service Cloud.
- This is more than a UX role. You'll be the functional design authority for Core CRM, connecting client and user needs with Salesforce capabilities to create experiences that are simple, intuitive, scalable and Salesforce-native.
Your design philosophy
- Design around the client. Simplify around the user. Standardise around Salesforce. Measure whether it works.
- Client-first: Connect experiences around the client relationship, not organisational silos.
- Human-centred: Design around roles, jobs-to-be-done and end-to-end journeys.
- Salesforce-native: Use standard and declarative capabilities before customisation.
- Reusable by design: Create common patterns that scale across teams and jurisdictions.
- Evidence-led: Improve experiences using adoption data, user feedback and operational insight.
What you'll lead
- Own the functional and experience design of Sales and Service journeys across Core Salesforce.
- Turn complex banking processes into simple, intuitive Salesforce experiences.
- Establish reusable patterns across Client 360, relationship management, opportunity management, client planning and service.
- Lead and coach Salesforce Feature Analysts, setting the standard for discovery, journey design, Features, User Stories and Acceptance Criteria.
- Challenge unnecessary complexity and customisation while maximising standard Salesforce capability.
- Partner with Architecture, Product Owners, Engineering and business teams to create one coherent experience.
- Use adoption and behavioural insights to continuously simplify and improve delivered capabilities.
What you'll bring
We're looking for someone who brings together Salesforce expertise, human-centred design and strong functional leadership, including:
- 8 - 10 years relevant experience
- Strong practical knowledge of Financial Services Cloud, Sales Cloud and Service Cloud.
- Human-centred design, Jobs-to-be-Done and journey mapping.
- Salesforce Lightning Experience and Lightning Design System.
- Declarative design, Dynamic Forms and Flow.
- Prototyping and usability testing.
- Client 360 and relationship-management design.
- Reusable design patterns and functional governance.
- Data-driven adoption and experience optimisation.
- Leadership, coaching and cross-functional stakeholder engagement.
- Salesforce Platform User Experience Designer is a defining qualification, supported by strong real-world Salesforce platform experience.
Why this role matters
- We're evolving Salesforce beyond traditional CRM into a connected Client Engagement Platform, bringing together client intelligence, relationships, opportunities, teams, products, marketing and service around the client.
- As Salesforce Core Lead Designer, you'll shape how that experience works and feels at scale.
- One Client. One Connected View. One CIB.
Education
- Bachelor's Degree: Information Technology
End Date: November 2, 2026