Sales Trainer

CallForce is a prominent Business Process Outsourcing (BPO) known for delivering exceptional customised outsourced solutions to our clients. We have a rewarding opportunity for an experienced Sales Trainer to join our team and play a vital role in enhancing the sales skills and performance of our sales consultants. As a Sales Trainer, you will be responsible for designing and delivering training programs, coaching individuals, and driving sales excellence within our BPO Business. 
 Responsibilities: 
 
 • Training Program Development:
 
 Collaborate with management to assess training needs and develop comprehensive training programs tailored to the specific needs of the sales campaigns. 
 
 • Training Delivery:
 
 Conduct engaging and interactive training sessions, workshops, and seminars to improve sales skills, product knowledge, and customer engagement techniques. 
 
 • Sales Coaching:
 
 Provide one-on-one coaching and mentorship, identifying strengths and areas for improvement and offering actionable feedback. 
 
 • Performance Evaluation:
 
 Monitor and evaluate the performance through call monitoring, role-playing, and performance metrics. Provide constructive feedback to enhance sales skills. 
 
 • Sales Techniques:
 
 Teach effective sales techniques, objection handling, and closing strategies to improve conversion rates and sales outcomes. 
 
 • Product Knowledge:
 
 Ensure that sales consultants have a deep understanding of the products or services offered and can effectively communicate their value to customers. 
 
 • Compliance and Regulations:
 
 Educate on industry regulations, compliance requirements, and ethical sales practices. 
 
 • Documentation:
 
 Maintain accurate records of training sessions, attendance, and performance improvement plans. 
 
 • Continuous Improvement:
 
 Stay up to date with industry trends and best practices in sales training and incorporate them into the training curriculum. 



 Qualifications: 
 
 • 3+ years’ experience in sales training within a BPO or contact centre environment.
 • Strong understanding of sales methodologies and techniques.
 • Excellent presentation and communication skills.
 • Ability to motivate and inspire sales teams.
 • Patience and the ability to provide constructive feedback.
 • Certifications in sales training or relevant field a plus.
 



 Benefits: 
 Competitive salary and performance-based incentives. 
 Professional development and ongoing training opportunities. 
 Collaborative and supportive team environment. 



 If you have a passion for sales and a knack for teaching and motivating others, we invite you to apply for the Sales Trainer position. Help us develop a high-performing sales team and drive business success through effective training and coaching. 
 Application Process: 
 Interested candidates are encouraged to submit their resume to: Leeanne@callforce.co.za