Sales Team Leader

Mango5 · Eastern Cape

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KEY RESPONSIBILITIES

Team Leadership and Management

Lead, motivate, and inspire a team of outbound insurance sales agents.
Run regular team huddles and one-on-one sessions for performance reviews, goal setting, and addressing concerns.
Foster a positive, high-energy and collaborative team environment.

Sales Performance Management

Drive the team to consistently meet and exceed monthly sales targets and KPIs.
Monitor conversion rates, upsell and cross-sell performance, and other sales metrics, and act on the results.
Provide regular feedback and live call coaching to sharpen objection handling, rapport building, and closing skills.

Training and Development

Identify training needs and organise sessions to build product knowledge and sales skills.
Mentor and support new agents through onboarding and ramp-up.
Encourage continuous learning and professional development.

Quality Assurance and Compliance

Ensure full compliance with FCA regulations, client requirements, and internal procedures.
Conduct call quality audits and give constructive feedback.
Implement corrective actions to resolve issues and prevent repeat occurrences.

Stakeholder and Client Interaction

Operational and Administrative Tasks

Contribute to process improvement initiatives for better efficiency and sales outcomes.
Manage resources, schedules, and attendance effectively to meet business objectives.

WHAT WE'RE LOOKING FOR

Minimum 3 years of outbound sales experience in a team leader or supervisory role in a BPO or call centre environment.
Operations Manager, Junior Operations Manager or Sales Team Manager: Advantageous
UK insurance industry experience: Advantageous.
Knowledge of FCA regulations and the importance of compliance.
Strong understanding of insurance products, processes and terminology.
Proven track record of coaching a sales team to hit and exceed targets.
Excellent communication and interpersonal skills, with a neutral accent.
Ability to lead and motivate a diverse team with high personal integrity.
Strong problem-solving and decision-making abilities.
Proficiency in Microsoft Word and Excel, and call centre systems.
Matric.
Clear criminal and credit record.
Self-motivated, target-driven, resilient and comfortable in a high-pressure sales environment.

WORKING HOURS

REMUNERATION PACKAGE

BENEFITS AFTER 3 MONTHS