Sales Support Administrator

Introduction

Our client is a specialised technology solutions provider operating within the vehicle tracking, video telematics and fleet-management environment. The company provides solutions aimed at improving driver safety, fleet visibility, operational control and vehicle performance across industries such as transport, logistics, mining and construction.

Description

Role Overview Our client, a specialist provider of vehicle video telematics, tracking, fleet monitoring and driver-safety technology solutions , is looking for a highly organised and efficient Sales Administration Support professional to join its team. This is a junior-level opportunity suited to someone who thrives in a fast-paced environment, can manage multiple priorities and takes pride in ensuring that administrative processes are completed accurately and on time. The successful candidate will provide end-to-end administrative support to the sales team, assist with onboarding new clients, coordinate documentation and installation updates, and ensure that internal processes continue moving without unnecessary delays.

Key Responsibilities

• Sales Administration and Document Management

• Check and approve all Needs Analysis documentation before it is loaded onto the relevant system.

• Liaise with sales team members to correct incomplete or inaccurate Needs Analysis documents.

• Ensure all required supporting documents and client information have been received and captured accurately.

• Maintain accurate and up-to-date electronic client and sales records.

• Provide general administrative support to the sales team.

• Client Onboarding

• Load new clients onto eWorks and ensure all required information is captured correctly.

• Follow up with sales team members regarding missing or incomplete client information.

• Create WhatsApp groups for newly onboarded clients.

• Send welcome packs, login details and supporting documentation to new clients.

• Assist with the smooth and professional onboarding of new clients.

• Installation and Rollout Coordination

• Load new and existing batch-file tickets on behalf of sales team members where required.

• Send weekly installation progress updates to clients during rollout projects.

• Monitor the batch-file process to ensure that all required steps are completed correctly.

• Follow up continuously with the relevant internal departments to prevent unnecessary delays.

• Escalate outstanding information, documentation or actions that may affect client installations or project deadlines.

• Client and Sales Support

• Provide ongoing administrative support relating to clients, installations and sales activities.

• Prepare and issue MSISDN lists to clients where required.

• Keep client information on eWorks accurate and up to date.

• Maintain current asset and vehicle lists.

• Assist with any additional administrative duties required within the sales environment.

Minimum Requirements

• Matric or Grade 12.

• Previous experience in an administrative, sales support, client service or coordination role would be advantageous.

• Good computer literacy, including proficiency in Microsoft Office.

• Strong written and verbal communication skills.

• Ability to capture and maintain information accurately.

• Experience using CRM, workflow, ticketing or client-management systems would be advantageous.

• Experience within the telematics, vehicle tracking, fleet management, automotive, technology, security or related industry would be advantageous but is not essential.

Key Skills and Competencies

• Exceptional organisation and time management.

• Strong administrative ability.

• Ability to multitask and manage competing priorities.

• High level of accuracy and attention to detail.

• Ability to work efficiently under pressure.

• Strong deadline management.

• Proactive follow-up and task ownership.

• Effective communication and client liaison.

• Good problem-solving ability.

• Ability to coordinate across multiple departments.

• Process-driven and methodical approach.

• Reliable, responsible and professional.

Profile

The ideal candidate is a highly organised, energetic and efficient junior administrator who enjoys keeping processes on track and ensuring that nothing falls through the cracks. They must be comfortable managing several tasks at once, following up persistently with different stakeholders and working under pressure to meet deadlines. They should be proactive, detail-oriented and confident communicating with clients, sales representatives and internal departments.

We offer

Market related Cost to Company with benefits for a role at this level.