Sales Representative/Key Accounts Manager

Introduction

Required for a well established company based on the East Rand.

Duties & Responsibilities

We are seeking a motivated and results-driven Sales Representative / Account Manager to join our team. The successful candidate will be responsible for driving sales growth, building strong customer relationships, managing existing accounts, and identifying new business opportunities. This role requires excellent communication skills, a customer-focused mindset, and the ability to meet and exceed sales targets.

Key Responsibilities

Sales & Business Development

• Identify and pursue new business opportunities to expand the customer base.

• Generate leads through prospecting, networking, referrals, and market research.

• Conduct sales presentations and product demonstrations to potential clients.

• Prepare and submit quotations, proposals, and contracts.

• Negotiate pricing, terms, and agreements to close sales successfully.

• Achieve and exceed monthly, quarterly, and annual sales targets.

Account Management

• Serve as the primary point of contact for assigned customer accounts.

• Develop and maintain strong, long-term relationships with clients.

• Understand customers' business needs and provide appropriate solutions.

• Monitor customer satisfaction and proactively address concerns.

• Conduct regular account reviews and identify opportunities for upselling and cross-selling.

• Ensure timely resolution of customer issues and inquiries.

Customer Service & Support

• Maintain a high level of customer service and professionalism.

• Coordinate with internal departments to ensure seamless delivery of products and services.

• Follow up on customer orders, deliveries, and outstanding payments.

• Keep customers informed about new products, promotions, and company developments.

Reporting & Administration

• Maintain accurate customer records and sales activities in the CRM system.

• Prepare sales forecasts, reports, and account plans.

• Track market trends, competitor activities, and industry developments.

• Provide regular updates to management on sales performance and customer feedback.

Desired Experience & Qualification

Qualifications & Experience

• Matric

• Minimum 2-5 years of experience in sales and account management.

• Proven track record of achieving sales targets and managing customer relationships.

• Experience using CRM software and Microsoft Office applications.

• Valid driver's licence

Skills & Competencies

• Strong sales, negotiation, and closing skills.

• Excellent communication and interpersonal abilities.

• Relationship-building and customer management expertise.

• Strong problem-solving and analytical skills.

• Ability to work independently and as part of a team.

• Effective time management and organisational skills.

• Results-oriented with a proactive approach to business development.

Key Performance Indicators (KPIs)

• Sales revenue growth.

• New customer acquisition.

• Customer retention rate.

• Account growth through upselling and cross-selling.

• Achievement of sales targets and quotas.

• Customer satisfaction levels.

• Accuracy and completeness of CRM data.

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