Sales Representative_ DF Scott

Introduction

• Drive sales growth and ensure retention of customer base

Duties & Responsibilities

Implementation of Sales Strategy and Plan

• Ensure customer base reaches budget by using influence.

• Drive sales and customer retention.

• Recruit New Customers in line with set targets

• Manage a set base of customers and call on them as per agreed frequency and plan.

• Sustainably grow sales and margin for assigned group of customers

• Reactivate dormant customers in line with agreed targets.

Business/Customer Reviews

• Review customer performance on a weekly basis and report to line manager.

Monthly Reports and Data

• Adhere to all Sales/Margins and review all the information against budget and report monthly.

• Update customer base information daily.

• Compile a detailed monthly report of all monthly activities as agreed with line manager.

• Submit the report 2 days after month end

• Ensure Data integrity, load and check customer information on the system.

• Ensure data is always kept up to date

Customer Service and Orders

• Maintain customer base and relationships through regular interaction as per call schedule

• Prepare calls before calling on the customer.

• Ensure customers’ needs are understood

• Manage all customer queries and or complaints timeously and ensure they are kept up to date on progress

• Place and Follow up on customer orders

• Keep Store and Merchandise stakeholders informed of any stock returns

• Compile and distribute broadsheets/catalogues to encourage customers to come in and shop

Product Knowledge

• • Ensure always up to date with latest knowledge on stores, features, advantages and benefits of products, uses of products and stock levels

New Business and surveying target market

• Survey and canvass areas for new business

• Recruit new customers each month in line with target

• Monitor and report back on market trends such as competitor activity, opportunities, threats etc.

• Cold calling with sales material and brochures.

• Follow up on referrals

• Conduct price surveys on competitors

• 12

• Implement SWOT analysis on Customers (Strengths/Weaknesses/Opportunities/Threats)•Complete customer service surveys on a monthly basis

Desired Experience & Qualification

• Grade 12 / Matric essential

• Tertiary qualification advantageous

• A valid Driver’s license

• SAP

• Proven track record of excellent sales achievements

• Minimum of three (3) years relevant sales experience in a similar customer service or sales role

• Computer literacy (Word, Windows, PowerPoint, Excel)

• Understanding of Retail and wholesale environment

• Understanding of the hospitality industry

• Project management

• Creative approach to work

• Strong Attention to Detail

• Exceptional communication both written and spoken

• Ability to Work Without Supervision

• Excellent Time Management Skills

• SharePoint

Package & Remuneration

Market related