Sales Operations Manager (Level 1)

AVI Limited · Johannesburg, Gauteng

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Key Areas of Impact

Prepare and present Wholesale customer sales reviews, performance analysis, and relevant customer data, implementing corrective action plans to address underperformance.
Manage customer pricing in line with approved mandates and National Customer Manager strategies.
Ensure approved pricing is accurately loaded and maintained within the relevant systems and applications.
Manage customer promotional activities in line with company mandates, National Customer Manager strategies, and promotional guidelines.
Drive successful product innovation launches, ensuring new products are listed and available on shelf within six weeks of order commencement.
Complete and submit customer contact reports, maintaining effective communication with all relevant customer and internal stakeholders.
Attend Customer Manager and Regional Sales Manager meetings regularly to strengthen customer knowledge, improve account management capabilities, and support regional business objectives.
Build strategic partnerships with key regional customers to support long-term business growth and execution excellence.

Schedule trade visits once a week, using a monthly planner, in order to ensure that the majority of customers in the region are visited in a year

Complete comprehensive trade visits, with contact reports, on a weekly basis
Prepare for a trade visit, pull relevant customer data by store Shoprite Webbis, Pick n Pay site covers etc.
Complete trade visits as per standard operating procedure
Put immediate measures in place to rectify the issues at store level out of stocks, pricing etc.
Compile a trade contact report with feedback and actions, and communicate with all relevant stakeholders customer and Subsidiary
Follow up, feedback, and hold the relevant stakeholders accountable

Comprehend and utilize key 3rd party/ customer systems to drive business in the region
Understand and master Nielsen and pull sales out data on a monthly basis in order to explain the market dynamics and actions required in the region
Understand and master Ask'd data, and pull this on a monthly basis so as to identify the opportunities for the Subsidiary in the market
Understand and utilize Silo, in preparation for customer appointments

Understand, master, and utilize all relevant customer systems on a daily basis to drive the NBL business:

Minimum 5 years' FMCG sales experience
Minimum of 3 years' experience managing wholesale / independent customers and distributors
Proven ability to execute at store level and manage customer relationships

Closing Date 09 September 2026