Sales Merchandiser KZN

Introduction

The Sales Merchandiser is responsible for maintaining JoJo Tanks' retail presence across the assigned territory. The role ensures that displays remain clean, correctly merchandised and fully stocked while supporting customers through excellent after-sales service.

The Sales Merchandiser acts as the "face of the brand" inside stores by ensuring every JoJo display consistently reflects the company's premium image.

Duties & Responsibilities

Retail Merchandising

Maintain all JoJo product displays including

• Water tanks

• Pumps

• Filters

• Accessories

• Point-of-sale material

Ensure shelves are

• Fully stocked

• Correctly priced

• Clean

• Well presented

• Neatly arranged

Yard Merchandising

Maintain outdoor tank displays by

• Aligning tanks correctly

• Cleaning tanks

• Polishing transport marks

• Repainting faded logos where required

• Ensuring product labels remain visible

• Maintaining professional presentation

Stock Management

• Report damaged products

• Rotate stock

• Repackage stock with damaged packaging

• Monitor display inventory and housekeeping

Store Standards

Ensure

• Promotional displays are installed

• POS material is current

• Products are correctly displayed

• Retail standards are maintained

Damage Management

Inspect products for

• Transport damage

• Manufacturing defects

• Customer damage

Coordinate

• Repairs

• Uplifts

• Credits

• Product replacements

After-Sales Service

Attend customer sites where required to

• Inspect installations

• Assess warranty concerns

• Assist with minor service issues

• Coordinate repairs

• Escalate technical matters

Events

Represent JoJo at

• Trade shows

• Supplier days

• Customer exhibitions

• Product launches

• In-store promotions

• Community events

Assist with

• Display setup

• Demonstrations

• Customer engagement

Store Relationships

Build strong relationships with

• Department managers

• Yard managers

• Store managers

• Receiving staff

Support the Sales Consultant by ensuring retail execution matches the agreed sales strategy.

Reporting

Complete reports covering

• Store visits

• Display condition

• Stock levels

• Damage reports

• Competitor activity

• Photographs of displays

• Corrective actions completed

Key Performance Indicators

• Call cycle compliance

• Store presentation scores

• Display compliance

• Number of stores serviced

• Damage resolution time

• After-sales service response time

• Trade show participation

• Customer satisfaction

• Quality audit scores

Desired Experience & Qualification

• Grade 12

• Diploma in marketing or Business management would be advantageous

• Retail merchandising experience advantageous

• 2 -3  years working experience in merchandising

• Valid driver's license, minimum 5 years in possession

• Physically fit and able to move products safely

• Technical background in water pumps

• Willingness to travel daily and possible sleep outs when required

Package & Remuneration

Market Related