SALES CONSULTANT - JON RENAU

Purpose

The Sales Consultant is the client’s main point of contact for the full Jon Renau buying journey — from a first WhatsApp enquiry or in-person consultation, through to fitting, styling arrangements, and after-sales follow-up. This is a client-facing, full-time role: consistency of service is what our clients and agents rely on most, so reliable day-to-day presence matters as much as sales ability.

Key Responsibilities

1. Client Sales

• Respond promptly to phone, WhatsApp, and email enquiries from clients

• Work every WhatsApp lead jointly with the Sales & Operations Co-ordinator, converting it into an appointment and sale — the Co-ordinator stays across each lead too, so nothing stalls while you're with another client

• Conduct in-person consultations on our premises, using full stock and systems access to advise clients

• Act as a product/stock knowledge escalation point when reception (who handles our agents day to day) needs advice beyond routine scope

• Assist with website orders, including helping clients choose an alternative when their first choice is out of stock

• Use the short buffers built into your diary between consultations to clear your queue

• Follow up with clients for re-purchases

2. Backorder & Client Communication

• Where a client’s wig is not in stock, place and track the backorder on our inventory system

• Own the client relationship end-to-end while an order is on backorder: manage expectations, keep the client updated on shipment progress, and arrange courier delivery or in-store collection on arrival

• Log status updates in Zoho CRM so any team member can pick up the thread if you’re not available

3. Styling Co-ordination

• Where a client’s wig needs cutting or styling, co-ordinate the appointment with our in-house stylists (our independent contractor and/or part-time consultant) and keep the client informed throughout

• Wig cutting/styling ability is not required for this role, but is an advantage if you have it

• Provide wig servicing for your clients

4. Team Contribution

• Contribute to the wig sample cataloguing project (photographing and logging samples) during quieter periods

• Work closely with the Sales & Operations Co-ordinator on diary scheduling, stock counts, and display standards

• Perform any other reasonable tasks as directed by management

Desired Experience & Qualification

• Previous experience in retail sales, wholesale, or client-facing customer service

• Matric; driver’s licence advantageous

• Hairstyling qualification or experience is an advantage, not a requirement

• Experience in a healthcare-adjacent, beauty, or otherwise sensitive client environment is beneficial

Skill & Competencies

• Warm, empathetic communicator — comfortable with sensitive, hair-loss-related client conversations

• Confident selling both in person and over WhatsApp/phone

• General computer literacy; comfortable learning CRM and inventory systems (Zoho and Unleashed training provided)

• Well organised, with clerical accuracy and strong follow-through

• Able to manage multiple client threads at once without losing track of any of them

Package & Remuneration

• Previous experience in retail sales, wholesale, or client-facing customer service

• Matric; driver’s licence advantageous

• Hairstyling qualification or experience is an advantage, not a requirement

• Experience in a healthcare-adjacent, beauty, or otherwise sensitive client environment is beneficial