Sales Consultant Alberton

Introduction

To assit walk in, online and telephone customers in a timeous, positive, friendly and efficient manner maximizing the sales oppurtunity as per group Standard Operating Procedures

Duties & Responsibilities

Implementing all standard operating procedures adopted by the company in sequence

Provide accurate customer services through quality checks and follow-up calls

Addressing customers concerns and resolving it in a timeous and professional manner

Generation of sales through either direct face to face, electronically, or telephone contact and responds to the customer inquiries promptly.

Keep all regular and routine customer updated with regards to changes in products and services of the organization.

Ensure priority customers are called daily before 8:30am to confirm orders for the day

Meet and exceed sales targets and objectives assigned by Branch Manager.

Communicate new product and service opportunities, special developments, information, or feedback gathered through customer interaction and forward onto sales supervisor or branch manager

Accurately capturing of cutting list

Self improvement in learning new product offerings and brushing up of product knowledge on a daily basis

Ensure cutlists are signed by customers. If approvals are over WhatsApp or email these need to be printed and attached to the order

Identifying full potential of sales oppurtunity and upselling higher value products where appropriate

Promotion of slow moving and dead stock items as highlighted by branch manager

Update quotation tracker and update until order is confirmed and paid for

Finding minimum 2 new customers per month and consistently looking for new business opportunities

Showrooms to be maintained and labelled correctly

Cleanliness and tidyness of sales counters and workspace

Actively promote monthly broad sheet items and driving sales towards it

Respond to all customer queries received via email or telephone messages within two hours

All offcut sizes to be added in Cutrite as a size/component

Default PBC reply templates must be used when replying to emails or online queries

All online query quotations must be sent out before COB on the same day received

All instore customers to be assisted before leaving for lunch or going home in the evening

Participate in quarterly stock takes

Desired Experience & Qualification

Grade 12 Qualification or equivalent

sales certificate / diploma will be advatangeous

Computer Literate in Google apps, and MS office (excel, word)

Bilingual

Excellent communication skills

Able to deliver excellent customer service, externally and internally

Must have a good understanding of product knowledge and ability to upsell and cross sell

One year general sales experience

Ability to work individually and in a team

Own transport

Must be energetic and confident

Willingness to work a flexible schedule and occasional overtime

Package & Remuneration

Market Related