Sales Clerk SSC Midrand

Introduction

The successful candidate will be responsible for professionally representing JoJo Tanks across all customer touchpoints as a key member of the Sales Team. The role includes managing customer enquiries, providing efficient and professional service, and performing key administrative functions, including stock management, processing online orders, packing orders, and coordinating shipping and deliveries.

Duties & Responsibilities

• Professionally represent JoJo Tanks across all customer touchpoints and uphold the company’s customer service standards.

• Answer incoming calls and respond to customer emails promptly, professionally, and in an approachable manner.

• Handle customer enquiries effectively, providing accurate information on products, services, pricing, availability, orders, and deliveries.

• Research and obtain the required information using available resources to ensure customers receive accurate and relevant responses.

• Generate and send accurate customer quotations and follow up on quotations where required.

• Process customer orders accurately and ensure quotations, orders, and all relevant documentation are submitted to the appropriate factories for processing.

• Process and manage online orders from receipt through to fulfilment.

• Keep customers informed of order progress, stock availability, delivery arrangements, and any delays or changes to expected delivery dates.

• Manage, investigate, and resolve customer complaints in a professional and solution-focused manner, escalating priority issues where necessary.

• Understand and apply product return policies and procedures and assist customers with return-related queries.

• Identify and escalate urgent or priority customer issues to the relevant Sales Consultant or internal department.

• Route customer calls and enquiries to the appropriate resource or Sales Consultant when required.

• Identify potential distributor opportunities and forward relevant customer details to the appropriate Sales Consultant.

• Assist with stock management, including monitoring stock levels, conducting stock checks, and reporting stock discrepancies or availability concerns.

• Pick, pack, label, and prepare customer orders for dispatch in accordance with company procedures.

• Coordinate shipping and deliveries with factories, warehouses, logistics providers, Sales Consultants, and customers to ensure orders are fulfilled accurately and on time.

• Scan and upload Proof of Delivery (POD) documentation to Nextcloud and ensure records are maintained accurately.

• Document customer interactions, calls, enquiries, and relevant actions in accordance with standard operating procedures.

• Assist Cash Customers when required, including processing invoices, speedpoint transactions, and journals.

• Open customer accounts once payment has been confirmed with the Debtors team and ensure the necessary documentation is completed.

• Assist with the allocation of bank deposits and related administrative duties as required.

• Maintain accurate customer, sales, order, stock, and administrative records.

• Work closely with Sales Consultants, factories, warehouse, logistics, Debtors, and other internal teams to ensure a seamless customer experience.

• Provide general administrative and sales support to the Sales Team as required.

• Adhere to all company policies, procedures, systems, and service standards.

• Due to the entrepreneurial culture and flat structures at JoJo, all employees are expected to execute any reasonable instructions and requests from their manager from time to time.

Desired Experience & Qualification

• Grade 12

• A diploma in a related field would be advantageous

• 2 - 3 years’ experience in an administrative and sales support position.

• Strong work ethic and eager to learn

• Working knowledge of Microsoft package

• SAGE experience advantageous

• Excellent customer service skills

• Strong organizational skills

• Ability to think creatively to promote and market items

Package & Remuneration

Market Related