Sales Assistant - West Coast Shopping Village

Introduction

SHOP SALES ASSISTANT

Our Client is looking for a customer focused Sales Assistant for their outlet at the West Coast Village shopping centre.

Overall Job Purpose

The Shop Sales Assistant is a key member of the team, undertaking operational processes and assisting in the smooth and efficient running of The Shop. The Sales Assistant also plays a vital role in communicating The Shop’s values and product policies to customers and educating the public about our product range and environmental responsibility: they are our first line ambassadors in the local communities they serve.

Duties & Responsibilities

Key Responsibilities

A.          Customer Service

Ensuring customers receive superb service at all times, by

• Acknowledging customers as they enter the shop.

• Always prioritising customers over any other tasks.

• Interacting with customers in a friendly and polite way.

• Answering customers’ questions.

• Offering information, and individual guidance, helping customers to choose the best alternative for their specific needs.

• Dealing with any customer complaints in an efficient manner, completing the relevant customer feedback forms, and seeking the support of the Retail Manager or National Retail Manager if necessary.

• Efficiently carrying out sales transactions using the tills, and always following the correct procedures.

• Wrapping purchases neatly to ensure a high level of presentation.

• Completing stock transfers as requested by the Retail Manager.

• Answering telephone calls in a helpful, efficient and appropriate manner.

B.         Merchandising and Shop Standards

Maintaining excellent standards throughout the shop, paying particular attention to:

• Ensuring the counter is clear and tidy

• Ensuring the stock is displayed to best advantage at all times and that shelves are kept clean, tidy and dust free.

• Ensuring the shelves are always fully stocked and correctly marked.

• Ensuring that the exterior of the shop is clean including windows.

• Ensuring refilling station is kept clean and tidy.

• Ensuring all products are clearly labelled with codes and price, replacing labels as necessary.

• Ensuring that stock is put on the shelves using a system of ‘rotation’, and also sold in rotation (i.e. oldest stock displayed at front of shelves, and the oldest stock sold first - FIFO) to minimise wastage through out of date stock.

• Informing the Retail Manager of any items, which are out, or going out of, stock.

• Assisting the Retail Manager with the receiving of stock by checking delivery against delivery notes, and immediately reporting any stock delivery shortages to the Retail Manager.

• Cashing-up, preparing of floats and banking on a daily basis and immediately reporting any discrepancies to the Retail Manager in writing

• Assisting the team in meeting daily, weekly and monthly sales targets.

• Assisting in stock takes.

• Ensuring proper filing of documents at all times.

• Strictly adhering to company policies, including the acceptance of cheques, refund policy and empties policy, at all times.

• Installing and maintaining relevant window promotions.

• Adhering to the dress code of the company and being neatly groomed and presentable at all times.

C.         Security

• Always being aware of security issues concerning stock and cash that may be targeted through shoplifting and theft and reporting any incidents to the Retail Manager.

D.        Health & Safety

• Taking reasonable care for your own health and safety and of other people affected by your actions.

E.         Continuous Improvement and Self Development

• Attending weekly and monthly meetings as directed by the Retail Manager.

Desired Experience & Qualification

Matric

Fluent in English

Customer skills and experience

Live close to Sunningdale area

Retail experience an advantage

Package & Remuneration

Retail basic plus commission