Sales Assistant - N1 City Mall

Introduction

Our client is a retail company who are looking for a Sales Assistant to assist in the operational processes and assisting in the smooth and efficient running of their outlet. The Sales Assistant also plays a vital role in communicating the company’s values and product policies to customers and educating the public about our product range and environmental responsibility: they are our first line ambassadors in the local communities they serve.

Duties & Responsibilities

Duties & Responsibilities

Customer Service

Ensuring customers receive superb service at all times, by

• Acknowledging customers as they enter the shop.

• Always prioritising customers over any other tasks.

• Interacting with customers in a friendly and polite way.

• Answering customers’ questions.

• Offering information, and individual guidance, helping customers to choose the best alternative for their specific needs.

• Dealing with any customer complaints in an efficient manner, completing the relevant customer feedback forms, and seeking the support of the Retail Manager or National Retail Manager if necessary.

• Efficiently carrying out sales transactions using the tills, and always following the correct procedures.

• Wrapping purchases neatly to ensure a high level of presentation.

• Completing stock transfers as requested by the Retail Manager.

• Answering telephone calls in a helpful, efficient and appropriate manner.

• Ability to think out the box and resolve queries efficiently

B.         Merchandising and Shop Standards

Maintaining excellent standards throughout the shop, paying particular attention to:

• Ensuring the counter is clear and tidy

• Ensuring the stock is displayed to best advantage at all times and that shelves are kept clean, tidy and dust free.

• Ensuring the shelves are always fully stocked and correctly marked.

• Ensuring that the exterior of the shop is clean including windows.

• Ensuring refilling station is kept clean and tidy.

• Ensuring all products are clearly labelled with codes and price, replacing labels as necessary.

• Ensuring that stock is put on the shelves using a system of ‘rotation’, and also sold in rotation (i.e. oldest stock displayed at front of shelves, and the oldest stock sold first - FIFO) to minimise wastage through out of date stock.

• Informing the Retail Manager of any items, which are out, or going out of, stock.

• Assisting the Retail Manager with the receiving of stock by checking delivery against delivery notes, and immediately reporting any stock delivery shortages to the Retail Manager.

• Cashing-up, preparing of floats and banking on a daily basis and immediately reporting any discrepancies to the Retail Manager in writing

• Assisting the team in meeting daily, weekly and monthly sales targets.

• Assisting in stock takes.

• Ensuring proper filing of documents at all times.

• Strictly adhering to company policies, including the acceptance of cheques, refund policy and empties policy, at all times.

• Installing and maintaining relevant window promotions.

• Adhering to the dress code of the company and being neatly groomed and presentable at all times.

C.         Security

• Always being aware of security issues concerning stock and cash that may be targeted through shoplifting and theft and reporting any incidents to the Retail Manager.

D.         Health & Safety

• Taking reasonable care for your own health and safety and of other people affected by your actions.

E.         Continuous Improvement and Self Development

• Attending weekly and monthly meetings as directed by the Retail Manager.

• Attending workshops as required

• Completing in-house training modules in a timely manner.

• Ensuring all weekly newsletters, company updates, reports and all other communications are regularly read and understood, in order to maintain up-to-date knowledge of products and policies.

• Listening to and fully adhering to updates in policy, procedure, products or prices

• Continuing to develop your own skills and knowledge and improve your own performance through seeking opportunities to learn.

• Assisting the Retail Manager and National Retail Manager by suggesting improvements to working practices and by taking a ‘problem solving approach’.

Desired Experience & Qualification

Matric

Computer literate

1-2 years customer service experience

Fluent in English

Reliable transport to N1 and back and ability to work till 7pm and in season times till 9pm sometimes and get home safely.

Package & Remuneration

Package & Remuneration

• Living within a 10km radius of the store does help keep the person longer as the hours can be long.

• Hours worked will be around 175 a month.  The staff work shifts and take turns on working the weekends, so only every second weekend is the norm.  If a weekend is worked they are most often off on a Friday and Monday.

• Retail basic salary plus commission

Ideal candidates would have some technical training/background/ability