Sales and Service Manager

Job Description

• To lead, coach, and empower a team of Lending Advisors to deliver exceptional client experiences, drive lending portfolio growth, and achieve strategic sales, service, and risk management objectives within FNB Private Banking and Wealth Management.

Are you someone who can

Lead and Develop a High-Performing Lending Team

• Inspire, coach, and develop a team of Lending Advisors to achieve exceptional business results.
• Create a high-performance culture focused on client engagement, accountability, and continuous improvement.
• Drive talent development, succession planning, and employee growth.
• Provide technical guidance and support on lending, credit, and client relationship management.

Drive Lending Growth and Commercial Success

• Lead the execution of lending strategies to achieve business and sales objectives.
• Drive new client acquisition and deepen existing client relationships through effective lending solutions.
• Support the team in identifying opportunities to grow lending portfolios and increase profitability.
• Monitor team performance against financial, sales, and service targets.

Deliver Exceptional Client Experiences

• Champion a client-centric approach across all lending interactions.
• Ensure clients receive tailored financial solutions aligned to their lending needs.
• Build strong relationships with internal stakeholders, product houses, and business units to deliver seamless service.
• Support the resolution of complex client queries and escalations.

Drive Credit Excellence and Risk Management

• Ensure sound credit and lending practices are maintained across the team.
• Oversee quality credit submissions and lending recommendations.
• Promote adherence to risk, compliance, governance, and legislative requirements.
• Monitor portfolio quality and implement corrective actions where required.

Enhance Operational Efficiency

• Drive continuous improvement of lending and service processes.
• Monitor productivity and operational effectiveness within the team.
• Leverage insights and data to improve decision-making and client outcomes.
• Ensure effective execution of end-to-end lending transactions.

You will be an ideal candidate if you have

Minimum Requirements

• A relevant NQF Level 7 qualification in Commerce, Finance, Banking, Economics, Business Management, or a related field.
• 5+ years' experience within Banking, Lending, Credit, Private Banking, Business Banking, or a related financial services environment.
• Proven leadership and people management experience.
• Demonstrated experience managing sales performance and service delivery.
• Strong understanding of lending products, credit processes, and portfolio management.
• Experience managing risk, governance, and compliance within a banking environment.

Preferred Experience and Knowledge

• Financial Statement Analysis.
• Cash Flow Analysis.
• Credit Assessment and Credit Risk Management.
• Property Market Knowledge.
• Market and Economic Awareness.
• Strong understanding of FNB products and services.
• Experience leading relationship-based sales teams within a lending or advisory environment.

What you'll gain

• The opportunity to lead a team that directly influences client growth and business success.
• Exposure to a high-performing Private Banking and Advisory environment.
• Opportunities to collaborate with industry-leading professionals and stakeholders.
• A culture that encourages innovation, learning, and career growth.
• A platform to make a meaningful impact on clients and colleagues alike.

We could be a perfect match if you are

• A people-focused leader who develops others and unlocks potential.
• Commercially minded and passionate about driving lending growth.
• Skilled at balancing client needs with sound credit and risk principles.
• Adaptable, curious, and motivated by continuous improvement.
• Comfortable working in a fast-paced, relationship-driven environment.
• Passionate about delivering exceptional client experiences and business outcomes

End Date: August 29, 2026