Sales Agent (Johannesburg)
Smollan Financial Services · Johannesburg, Gauteng
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At Smollan, we’re on an evolutionary journey where we’re shifting our story. We’re looking for truly unique people who believe in fostering a diverse and inclusive environment. Where our people are cared for, happy and inspired in building an extraordinary place to work.
Education & Training Qualifications
Matric (matric certificate not Statement)
Clear ITC and Clear Criminal Record
Job Purpose We are seeking skilled Sales Agents with a background in long-term insurance to drive a new campaign. If you are a target-driven professional who excels at understanding customer needs and providing honest, helpful solutions, we want to hear from you. In this role, you'll not only sell products but also ensure every customer interaction is meaningful. You will meet and exceed sales targets, identify cross-sell opportunities, and maintain full compliance with all legislative requirements (FAIS, TCF) while consistently providing an outstanding customer experience. Duties & Responsibilities
Sales: Sell products/services, update databases, conduct market research, provide detailed product/service information, reach sales targets, adhere to standards and guidelines, and prospect for new clients.
Customer Handling: Deal with all queries relating to product information, build customer relationships by promoting the brand and its products, and appropriately escalate complaints.
Administration: Diligently and precisely capture information, generate daily/weekly/monthly productivity reports, accurately disposition call outcomes, and escalate queries/complaints timeously.
Skills and Competencies Required
Organisational commitment
Teamwork & collaboration
Relationship building
Agility
Performance/Targets and results-driven
Continuous growth & improvement
Resilience & stress management
Service excellence
Analysis & problem-solving
Planning & prioritisation
Quality & detail excellence
Communication
Desired Experience & Qualification
Sales Agent, Customer Service