Sales Adminstrator-DFA (Kwazulu Natal)

Description

• To provide effective administrative and operational support to the Sales and Sales Operations teams within the telecommunications environment. The Sales Administrator is responsible for accurately processing customer requests, managing sales-related cases and orders, maintaining system information, and coordinating with internal departments to ensure requests are completed within agreed service levels. The role requires a high level of accuracy, attention to detail and adherence to established processes, policies and procedures to support an efficient customer and sales experience.

Quotations and Mean Time to Quote MTTQ

• Prepare accurate quotations and feasibility requests from complete customer requirements.
• Generate and send quotations during the same customer interaction where feasible and follow up on all pending quotations within 48 hours.
• Monitor quotations outside agreed quote service levels, investigate causes and support corrective action and data-quality improvements.
• Minimise revisions and rework by validating customer, commercial and technical inputs before submission.

Customer Request and Order Administration

• Continuously monitor assigned email, CRM and case management queues and acknowledge incoming cases.
• Process new quotes within the applicable target timeline and prioritise upgrades, downgrades, relocations and change requests for same-business-day handling where the process allows.
• Capture and confirm new orders accurately and promptly; process amendments and change without avoidable delay.
• Allocate circuit numbers and associate the correct technical references, including ENNI, GNNI and Tachyon information where relevant.

Case Management and issue Prevention

• Own assigned internal cases from service delivery, planning and activation teams and external cases received from customers.
• Maintain accurate case notes, next actions and dates; update the issue tracker at least weekly.
• Drive assigned legacy cases to closure and escalate blockers using defined channels.
• Identify recurring issues, document root causes and recommend practical preventive or process-improvement actions.

Customer Experience and Communication

• Provide professional, customer-centric service and clear guidance on next steps.
• Manage time effectively and remain available for case management during designated working hours.
• Prioritise urgent matters without compromising accuracy and quality.
• Collaborate across teams, share knowledge and take ownership of actions and outcomes.

Requirements

• Grade 12
• 2-3 years of experience in sales administration, order administration, customer care or a comparable opeational support environment; telecommunications expertise is advantageous.
• A post-school qualification in business administration, sales, customer or a related firld is advantageous.
• Working knowledge of CRM/case-management systems such as Salesforce and component use of Microsoft 256 applications, especially Outlook and Excel.