Sales Administrator/ Receptionist

Introduction

Express Employment Professionals is seeking a professional, well presented, and customer focused Receptionist / Sales Administrator & PA Support to join our client’s team. The successful candidate will be responsible for managing front-office reception duties, supporting the sales team with customer enquiries and quotations, and providing personal assistant and administrative support to management as required. The ideal candidate must have excellent communication skills, strong organisational abilities, attention to detail, and the ability to multitask in a fast-paced environment.

Duties & Responsibilities

Reception & Customer Service

• Welcome and assist clients visiting the showroom in a professional and friendly manner.

• Conduct basic showroom tours and direct customers to the appropriate sales representative when required.

• Assist walk-in customers and contractors with supply-only quotation enquiries .

• Answer incoming telephone calls promptly and professionally.

• Transfer and divert calls to the correct department or staff member.

• Take accurate messages and ensure timely follow-up.

• Maintain a neat, organised, and professional reception and showroom area.

• Ensure the brochure display stand is fully stocked at all times.

• Monitor and replenish the sample cupboard to ensure sufficient stock availability.

Sales Administration Support

• Assist the sales team with customer enquiries and basic product information.

• Prepare and follow up on supply-only quotations for contractors and customers.

• Capture and update customer information and quotation records.

• Coordinate communication between customers and sales representatives.

• Provide general administrative support to the sales department as required.

PA & Administrative Support

• Assist management with updating price lists and maintaining accurate documentation.

• Support website content updates and ensure information is current and relevant.

• Assist with company profile updates and other corporate documentation.

• Maintain organised electronic and manual filing systems.

• Prepare documents, reports, and correspondence for management when required.

• Perform additional administrative and PA duties as delegated from time to time.

Marketing Assistance

• Assist with the coordination and submission of marketing artwork to relevant service providers.

• Monitor and keep marketing account statuses up to date .

• Send new marketing proposals and artwork concepts to Twisted Toast for evaluation.

• Liaise with management regarding feedback and recommendations before decisions are made.

• Support general marketing and promotional activities as required.

Desired Experience & Qualification

• Grade 12 / Matric.

• Previous experience in a Receptionist, Sales Administrator, Front Office, or PA role .

• Computer literacy in Microsoft Office (Word, Excel, Outlook) .

• Excellent verbal and written communication skills.

• Professional telephone etiquette and customer service skills.

• Strong organisational and time-management abilities.

• Ability to work independently and handle multiple tasks simultaneously.

• Well-presented, reliable, and professional at all times.

• Experience working in a showroom, retail, manufacturing, construction, or supply environment .

• Basic understanding of quotations, sales processes, and customer service administration .

• Exposure to website or marketing coordination would be beneficial.