Sales Administrator / Customer Service Representative

West Coast Personnel · Paarden Eiland, Western Cape

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Reference: CPT001393-LR-1

Sales Administrator / Customer Service & Support Representative R10 000 – R12 000 per month, depending on experience

We are recruiting a professional and customer-focused Sales Administrator / Customer Service & Support Representative to manage customer enquiries, process orders and coordinate customer-service requirements.

The successful candidate will act as a key link between customers and internal departments, ensuring accurate order processing, prompt query resolution and a high standard of customer service. Duties & Responsibilities

Key Responsibilities Customer Service

  • Handle customer enquiries via phone and email.
  • Respond to complaints and service requests.
  • Investigate and resolve customer concerns.
  • Assist with product enquiries, returns and exchanges.
  • Keep customers informed of order and delivery progress.

Order Processing

  • Process customer orders accurately.
  • Monitor outstanding orders.
  • Liaise with Warehouse and Logistics teams.
  • Follow up delayed deliveries and stock shortages.
  • Coordinate with Sales, Finance and Operations.

Administration

  • Maintain accurate customer and order records.
  • Record and track queries and resolutions.
  • Assist with customer-service reporting.
  • Handle customer information in line with POPIA requirements.
  • Provide general sales and administrative support.

Minimum Requirements

  • Matric / Grade 12 – essential.
  • 2–3 years’ experience in customer service, support, order processing or administration.
  • Retail, wholesale or distribution experience advantageous.
  • Good Microsoft Office skills.
  • ERP, CRM or order-processing system exposure advantageous.
  • Strong verbal and written communication.
  • Good administrative and follow-up skills.
  • Strong attention to detail.
  • Able to multitask and work under pressure.
  • Strong problem-solving ability.

Please Note: If shortlisted, candidates will be contacted within approximately two weeks of CV submission. Package & Remuneration

R10 000 - R12 000 - Monthly

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