Sales Administrator / Customer Service Representative
West Coast Personnel · Cape Town, Western Cape
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Start free — we apply for you →Sales Administrator / Customer Service & Support RepresentativeR10 000 – R12 000 per month, depending on experienceWe are recruiting a professional and customer-focused Sales Administrator / Customer Service & Support Representative to manage customer enquiries, process orders and coordinate customer-service requirements.The successful candidate will act as a key link between customers and internal departments, ensuring accurate order processing, prompt query resolution and a high standard of customer service.
Key Responsibilities Customer Service
• Handle customer enquiries via phone and email. • Respond to complaints and service requests. • Investigate and resolve customer concerns. • Assist with product enquiries, returns and exchanges. • Keep customers informed of order and delivery progress. Order Processing
• Process customer orders accurately. • Monitor outstanding orders. • Liaise with Warehouse and Logistics teams. • Follow up delayed deliveries and stock shortages. • Coordinate with Sales, Finance and Operations. Administration
• Maintain accurate customer and order records. • Record and track queries and resolutions. • Assist with customer-service reporting. • Handle customer information in line with POPIA requirements. • Provide general sales and administrative support. Minimum Requirements
• Matric / Grade 12 – essential. • 2–3 years’ experience in customer service, support, order processing or administration. • Retail, wholesale or distribution experience advantageous. • Good Microsoft Office skills. • ERP, CRM or order-processing system exposure advantageous. • Strong verbal and written communication. • Good administrative and follow-up skills. • Strong attention to detail. • Able to multitask and work under pressure. • Strong problem-solving ability. Please Note: If shortlisted, candidates will be contacted within approximately two weeks of CV submission.