Sales Administration Clerk

• Our client, operating within the timber manufacturing industry, is seeking a suitably qualified Sales Administration Clerk to provide accurate administrative and customer service support to the sales department.
• The successful candidate will report to the Sales Manager.

Key Responsibilities

• Capture, process and reconcile sales orders and dispatches accurately.
• Maintain organised and up-to-date sales records, filing and documentation.
• Liaise professionally with customers regarding orders, deliveries and queries.
• Follow up on outstanding orders and deliveries to maintain high service levels.
• Assist with resolving credit note, invoice and delivery-related queries.
• Compile and maintain accurate sales and administrative reports.
• Develop a thorough understanding of the company's product range, ordering processes and customer database.
• Provide administrative support to the production department when required.
• Perform all duties in accordance with company policies and procedures.
• Maintain professionalism, honesty and integrity in all customer interactions.

Skills and Attributes

• Strong administrative and organisational skills.
• Excellent attention to detail and accuracy.
• Ability to work under pressure and meet strict deadlines.
• Ability to multitask, prioritise and manage competing responsibilities.
• Proactive, approachable and solutions-focused.
• Strong customer service and problem-solving abilities.
• Professional presentation and communication.
• Willingness to work overtime when required.

Requirements Minimum Requirements

• Matric/Grade 12 or equivalent.
• A business-related tertiary qualification, accounting background or relevant sales experience will be advantageous.
• Previous experience providing administrative support within a sales environment.
• Computer literacy in Microsoft Office, particularly Excel and Outlook.
• Strong written and verbal communication skills in English.
• A sound understanding of customer service principles.