Sales Administration Clerk Employment Type

Job Description

• Our client, a well-established company within the timber manufacturing industry, is seeking a detail-oriented and customer-focused Sales Administration Clerk to join their team.
• The successful candidate will provide administrative support to the sales function, ensuring accurate order processing, customer service and efficient coordination of sales-related activities.

Minimum Requirements

• Matric / Grade 12 or equivalent.
• Business-related tertiary qualification, accounting background or sales-related experience will be advantageous.
• Previous sales administration or office administration experience will be beneficial.
• Proficient in MS Office, particularly Excel and Outlook.
• Strong English communication skills, both written and verbal.
• Good understanding of customer service principles.

Key Responsibilities

• Capture and reconcile sales orders and dispatches.
• Maintain accurate sales-related records, filing and documentation.
• Follow up on customer orders, deliveries and queries.
• Assist with resolving credit note, invoice and delivery-related queries.
• Compile and maintain accurate sales and administration reports.
• Develop a sound knowledge of the company's product range, ordering processes and customer database.
• Provide professional and efficient customer service.
• Maintain a high level of integrity and professionalism when dealing with customers.
• Provide production administration support when required.
• Ensure all duties are performed in accordance with company procedures and policies.

Skills & Competencies

• Strong administrative and organisational skills.
• Excellent attention to detail and accuracy.
• Able to work under pressure and meet strict deadlines.
• Ability to multitask and prioritise effectively.
• Proactive with good initiative.
• Strong interpersonal and communication skills.
• Customer-focused and approachable.
• Ability to work overtime when required.
• Well-presented and professional.