Safetycloud Branch Coordinator, Polokwane

SafetySA · Polokwane, Limpopo

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Responsibilities

Communication and Client Liaison

Coordinate and compile daily and weekly reports for the Business Support Coordinator.
Establish and maintain positive relationships with clients, suppliers, trainers, and internal staff.
Welcome and register students on training dates.
Resolve and log client and student queries promptly and professionally to ensure customer satisfaction.
Monitor the issuing of certificates and ensure all relevant documentation and student acknowledgements are completed and recorded.

Office Administration

Coordinate and oversee classroom preparation for scheduled training sessions.
Review and manage supplier invoices for the branch.
Ensure trainer ID packs and SETA documentation are prepared and available when required.
Manage the scanning and uploading of signed attendance registers and SETA documentation to Odyssey and Head Office.
Track learner documentation and office packs until certificates are ready for collection.
Coordinate office consumables and service providers.
Procure and maintain adequate stock levels of office supplies and stationery.

Reporting and Operational Support

Scan and upload proof of payment documentation to Head Office and Odyssey.
Ensure assessments are submitted, assessed, and moderated within required timeframes.
Upload completed attendance registers to Odyssey.
Ensure the branch complies with company quality standards and maintenance requirements.
Maintain accurate records and submit documentation to Head Office as required.
Prepare and submit reports requested by Head Office.
Review sales invoiced against actual student attendance and identify discrepancies.
Assist Sales Representatives with CRM quotations when required.
Ensure training files and documentation are audit-ready for QMS and SETA audits.
Support additional SETA-related requirements as requested by Head Office.
Ensure project review checklists are completed and maintained.
Perform general administrative duties including scanning, photocopying, and filing.
Report quality-related non-conformances to the Administrator.
Perform creditor reconciliations and submit approved invoices to the Finance Department.
Coordinate annual supplier reviews and audits, including caterers, stationery suppliers, and other service providers

Requirements

Qualification

Grade 12 Matric.
A Diploma or Degree in Business Administration, Office Administration, or a related field will be advantageous.

Understanding of SETA, training administration, or educational environments will be advantageous.
Excellent organisational and time management skills.
Strong attention to detail and accuracy.
Ability to work independently and manage multiple priorities.
Ability to process high volumes of work within strict deadlines.
Strong interpersonal and communication skills.
Customer-service orientation.
Problem-solving and analytical skills.
Proficiency in Microsoft Office Word, Excel, Outlook, and Teams.
Ability to maintain confidentiality and handle sensitive information professionally.