SADC Claims Administrator

Introduction

Purpose of the Role

To perform a critical front-office claims administration function, ensuring the efficient, accurate and professional handling of claims in accordance with company policies, service standards and operational procedures. The successful candidate will be responsible for managing claims matters, engaging with Attorneys, Members and stakeholders across the SADC region and providing administrative support on a range of legal-related matters.

Duties & Responsibilities

Key Responsibilities

• Perform duties as governed by key performance contract and perform general administrative functions, including data capturing, typing, diary management, account processing and correspondence management.

• Manage, diarise and administer claims files, including drafting, reviewing and processing correspondence in line with company policies, procedures and service level standards.

• Prepare and maintain regulatory claims reports and registers.

• Liaise professionally with Attorneys, Members, Branches and service providers including stakeholders across the SADC region and serve as the primary point of contact for Members and attorneys, ensuring effective communication and regular feedback on claims matters.

• Escalate complex matters where required and proactively drive claims and service-related matters to resolution.

• Maintain strict confidentiality and ensure compliance with all regulatory and company requirements.

Desired Experience & Qualification

Qualifications and Experience Required

• Grade 12 / Matric (Essential).

• Legal Degree, Paralegal Diploma, or relevant legal qualification will be advantageous.

• Proven experience in claims administration, legal administration, or a similar environment.

• Experience liaising directly with attorneys, Members and external stakeholders.

• Sound knowledge and practical experience in divorce matters, property transfers, wills and maintenance matters.

• Strong computer literacy, including Microsoft Office proficiency and accurate typing skills.

• Excellent communication, strong organisational skills, attention to detail, and the ability to manage multiple matters simultaneously as well as and able to work independently with a high level of accountability.

• Fluent in English (written and spoken).

• Proficiency in Setswana and/or Afrikaans will be a distinct advantage.

Skills and Competencies Required

▪ 3 years legal or claims experience

▪ Managing Work (including Time Management)

▪ Building Customer Loyalty and Customer Focus

Other requirements

▪ Must relocate on own cost

▪ ITC/criminal check will be a requirement

▪ Typing test may be required

Closing Date: 14 August 2026

If you have not received feedback from us within two weeks of submitting your application, please consider it unsuccessful.