Rooms Technician

Job Description

THE MISSION

• You're the person who keeps Mama running smoothly behind the scenes — making sure every room, fixture, and technical detail works exactly as it should.
• As our Rooms Technician, you're hands-on, solution-focused, and always ready to jump in. From a flickering light to a stubborn AC unit, you make sure our guests experience nothing but comfort, even when they never see the work behind it.
• You don't just fix things — you keep Mama's world moving.

HERE'S WHAT YOU'LL BE RESPONSIBLE FOR

Technical Troubleshooter

• Carry out preventive and corrective maintenance across guest rooms and related areas
• Respond quickly to technical faults and guest room maintenance requests
• Diagnose and resolve issues across electrical, plumbing, HVAC, carpentry and general building systems
• Ensure all repairs are completed safely, efficiently and to a high standard

Guest Comfort Guardian

• Ensure guest rooms are fully operational, comfortable and presented to brand standards
• Attend to maintenance requests promptly and professionally
• Minimise room downtime and support a seamless guest experience
• Work discreetly and respectfully when entering occupied rooms

Preventive Maintenance Pro

• Complete scheduled inspections and preventive maintenance programmes
• Identify potential issues before they become guest-impacting problems
• Maintain accurate records of completed works, faults and follow-up actions
• Escalate major technical concerns to the Engineering team

Team Player

• Work closely with Housekeeping, Front Office and Engineering to resolve room-related issues
• Communicate clearly on outstanding repairs and room status
• Support the wider Engineering team with day-to-day operational requirements
• Be a reliable and approachable point of contact for colleagues across the hotel

Safety & Standards Champion

• Follow all health, safety and environmental procedures
• Ensure maintenance work is carried out in line with hotel standards and local regulations
• Use tools, equipment and chemicals safely and responsibly
• Maintain a clean and organised work area

Qualifications

MADE FOR YOU… ONLY IF

• You have previous Engineering / Maintenance experience in a hotel or hospitality environment
• You have hands-on experience maintaining guest rooms and hotel facilities
• You have good knowledge of electrical, plumbing, HVAC and general maintenance
• You are practical, hands-on and confident troubleshooting technical issues
• You have a strong eye for detail and take pride in getting things right
• You understand that speed matters when a guest's comfort is involved
• You are organised, reliable and able to prioritise multiple maintenance requests
• You communicate clearly and work well with different departments
• You take health, safety and compliance seriously
• You are comfortable working in a fast-paced, high-energy hotel environment

YOUR LITTLE EXTRAS

• Pre-opening hotel experience? Big plus
• Experience with lifestyle, design-led or luxury hospitality brands
• Knowledge of hotel engineering systems and maintenance software
• Multi-skilled across several technical disciplines
• You're naturally curious and enjoy figuring out how things work
• You bring a hands-on, can-do Mama attitude — calm under pressure, quick to respond and always ready to get stuck in