Room Attendant: Provincial Protected Areas Management - Nylsvlei Nature Reserve

Key Performance Areas

• Cleaning tourism facilities, ensuring that guests rooms are thoroughly cleaned, empty waste bins, rooms are properly prepared with clean linen.
• Clean kitchen, crockery, and cutlery. Housekeeping services- remove, wash, iron, pack, and store linen properly.
• Guest suppliers are provided and regularly cleaned. Cleaning public areas- all tourists' facilities and surroundings are always clean and ready for use by guests. Always adhere to hospitality standards. Ensure records of stock and amenities.

Prerequisites

• An NQF 3 qualification Grade 8 / ABET / AET certificate or equivalent as recognized by SAQA. A housekeeping certificate will be an added advantage. Physically fit. No criminal record.

Person Profile

• Ability to work independently and under sustained pressure. Excellent communication and customer relations services skills. Ability to interact with guests and address their needs according to job resources.
• Flexibility in working hours, including weekends and holidays. Room attendants need to manage the time effectively.
• Ability to complete tasks efficiently and prioritize workload. Must have knowledge of cleaning products and equipment. Ability to execute instruction. Ability to work effectively as a part of a team.
• Ability to adjust to different situations, such as managing unexpected requests or dealing with difficult guest. Be physical fit to perform tasks like lifting, carrying, and moving heavy items. Work under extreme weather conditions cold and hot.
• Be cheerful, outlook, initiative-taking, attitude to contribute to a more enjoyable and efficient work environment. People skills. Ability to organise. Integrity. Professionalism. Service Orientation. Decision-making ability. Delivering results and meeting standards and expectations. Ability to manage Conflict. Be self-motivations. Innovation