Returns Clerk

About the role

• Join Shoprite as a Returns Clerk, where your expertise in inventory management, meticulous attention to detail, and organisational skills will drive the accurate processing and documentation of stock returns, including damaged, expired, and short-dated products.
• This operational role requires proficiency in compliance adherence, batch recall coordination, product complaint handling, and supplier communication, ensuring seamless stock control and regulatory alignment.
• As an essential member of our logistics team, you will leverage advanced record-keeping systems and reporting tools to maintain integrity in returns administration.
• At Shoprite, benefit from career development opportunities within a leading retail group committed to operational excellence, competitive remuneration, and a collaborative work environment that supports innovation and high standards in supply chain management.

What you'll do

• Receive stock from customers or internal warehouse locations, ensuring accurate documentation and verification.
• Inspect stock for expiry dates and assess for any damage or discrepancies.
• Identify and report discrepancies promptly to the Controller for further action.
• Investigate stock issues thoroughly and process resolutions in accordance with standard operating procedures.
• Maintain accurate records and ensure compliance with established SOPs during stock receipt and processing.
• Prepare and manage all necessary documentation and reports related to stock handling.
• Communicate effectively with customers and suppliers via telephone and email, including follow-up on logged queries.
• Execute instructions from the Controller or Buyer concerning batch recalls and stock adjustments.
• Coordinate the upliftment of stock to suppliers and assist general workers with related tasks as required.
• Investigate complaints thoroughly and liaise with superiors or suppliers to resolve issues efficiently.

What you bring

• Minimum of 2 to 3 years of experience in a warehouse environment preferred
• Completed Grade 12 or equivalent secondary education
• Strong understanding of warehouse operations and safety protocols
• Ability to operate warehouse equipment such as forklifts and pallet jacks
• Excellent organisational and time-management skills
• Attention to detail and commitment to maintaining accuracy in stock handling
• Good communication skills, both verbal and written
• Ability to work effectively both independently and as part of a team
• Physically fit and capable of performing manual labour tasks
• Basic computer literacy for inventory management systems

Closing Date

• 2026/10/27