Returns Administrator

Reference: JHB000115-LvdM-1

Our client is a looking for a Returns Administrator to manage the end-to-end returns process, ensuring that customer returns are handled accurately, efficiently and in line with company policies and procedures. Duties & Responsibilities

Key Responsibilities: Returns Management

• Manage the returns process from the initial return request through to the final credit being processed.

• Review and validate returns in line with company return policies.

• Check returned stock for duplicated, cancelled, unrequested, incorrectly invoiced or damaged stock.

• Ensure all supporting documentation is complete and accurate.

• Liaise with customers, sales representatives, warehouse and other stakeholders to obtain outstanding information.

• Coordinate with the Warehouse to ensure returned stock is correctly received and processed.

• Arrange collections with the relevant transport company where required.

• Verify that the correct stock has been received and GRV'd, including prices, style numbers and quantities.

Credit Notes & Debtors

• Process credit notes accurately and timeously on the ERP system.

• Obtain the necessary authorisation for credits.

• Ensure credits are correctly integrated between the relevant systems.

• Update credits processed on the Warehouse Management System.

• Liaise with the Debtors Team to ensure credit notes are correctly allocated to customer accounts.

• Resolve queries relating to credits, re-invoices, cancellations and related account matters.

Customer & Internal Queries

• Handle day-to-day customer queries relating to returns and credits.

• Resolve warehouse queries relating to returned stock and documentation.

• Assist with invoicing and debtors queries relating to credits, price differences, shortages, rebates and other related matters.

• Assist Sales Representatives with returns and credit-related queries.

• Keep customers and internal stakeholders informed of progress and outstanding requirements.

Administration & Control

• Ensure all return documentation is properly checked and captured.

• Maintain accurate return files, records and supporting documentation.

• Capture and validate customer information required for collections.

• Ensure information is stored correctly within approved systems and shared folders.

• Maintain accurate records of returns and credits.

• Perform general administration relating to the Returns function.

• Assist with ad hoc projects and tasks as required.

Minimum Requirements

• Matric certificate.

• Minimum 1 year’s practical working experience, preferably within administration, customer service, stock, debtors, returns or a similar environment.

• Strong administrative and organisational skills.

• Excellent attention to detail and accuracy.

• Good written and verbal communication skills in English.

• Confident dealing with customers and internal stakeholders at different levels.

• Strong problem-solving and follow-up skills.

• Ability to manage multiple queries and priorities simultaneously.

• Ability to work under pressure and meet deadlines.

• Proficiency in MS Office.

• Comfortable working with different computer systems.

• Previous experience working on an ERP system is required; experience with Microsoft Dynamics Great Plains (GP) will be advantageous.

Please note: Only candidates who meet the minimum requirements will be considered for the role.

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