Retail Support Administrator

• The Support Administrator: Retail Channels will play a crucial role in the Retail Channels team by managing administrative tasks, streamlining workflows, and ensuring smooth interactions with customers, service providers, and other departments. This role involves maintaining accurate records, managing transactions, and providing comprehensive support to ensure the team operates efficiently and eff

Job Description Key Responsibilities:

Sales Support

• Prepare proposals, quotations, and presentations to assist the sales team.
• Coordinate communication between sales managers, service providers, and customers.
• Review invoices and claims from agents, suppliers and customers.
• Process orders, claims, pricing, and related transactions.
• Extract information from third-party systems and convert into presentations for relevant stakeholders.
• Coordinate the setup for sales events, trade shows, and client meetings.

Administrative Duties

• Maintain and manage sales documentation, including contracts, invoices, product details, and customer records.
• Prepare and distribute reports, such as sales metrics, budgets, expenses, and customer service updates.
• Collate and ensure accuracy of all information provided to various third-party organisations.
• Schedule and manage team meetings, appointments, and calls, preparing minutes as necessary.
• Organize and maintain filing systems, both digital and physical.
• Manage team expenses and coordinate travel arrangements.

Customer Service & Relationship Management

• Update and manage customer information in internal systems.
• Assist in resolving customer and service provider issues in collaboration with the sales team.
• Ensure timely and accurate communication with service providers and customers.
• Build and nurture long-term relationships through excellent service and prompt follow-ups.

Order Management

• Track and manage orders to ensure timely processing, invoicing, and delivery.
• Collaborate with manufacturers and logistics teams to ensure on-time delivery.
• Support inventory management in coordination with supply chain and sales agents.

Job Requirements Requirements:

• Education: Matric certificate is essential. Further educational qualifications in administration, business, commerce, data analytics, or a related field is advantageous.
• Experience: Minimum of 5 years in similar roles, preferably within the FMCG or Retail sectors.

Skills

• High level of numeracy and analytical skills.
• Strong attention to detail and organizational skills.
• Effective multitasking and teamwork abilities.
• Excellent communication and interpersonal skills.
• Capable of working independently with minimal supervision.

Knowledge

• Familiarity with consumer goods categories and retail operations.
• Proficiency in Microsoft Office Suite, with advanced level of application in Excel.
• Experience with reporting applications such as PowerBi and Tableau.
• Exposure to Sage ERP is advantageous.