Retail Supervisor

Reference: DBN000117-Melo-1

A leading client within the retail sector is seeking for an experienced and driven Retail Supervisor to join their team in Chatsworth, Durban . The successful candidate will be responsible for overseeing daily store operations, managing staff performance, and ensuring smooth workflow within a high-volume retail environment. The ideal candidate must have strong leadership skills and proven experience supervising a large headcount , with the ability to manage, motivate and support a diverse team while maintaining operational standards. Duties & Responsibilities

Key Responsibilities

• Supervise and manage daily activities of retail staff to ensure operational efficiency.

• Allocate duties and monitor staff performance.

• Manage a large team and ensure employees adhere to company policies and procedures.

• Assist with recruitment, onboarding, training and staff development.

• Handle employee-related matters, including attendance, leave management and performance concerns.

• Liaise with HR regarding employee records and workplace matters.

• Monitor payroll-related information and ensure accurate submission of timesheets.

• Provide basic IT support and assist with system-related queries.

• Ensure excellent customer service standards are maintained.

• Monitor stock processes, merchandising standards, and store compliance.

• Prepare reports and provide feedback to management.

• Ensure health and safety standards are followed within the workplace.

Requirements

• Diploma or Degree in Human Resources Management or a related field (essential) .

• Minimum 1-year supervisory experience , preferably within the retail sector.

• Proven experience managing and supervising a large number of employees .

• Strong leadership, communication, and problem-solving skills.

• Knowledge and understanding of HR processes, payroll procedures, and basic IT systems .

• Ability to manage staff attendance, performance, and disciplinary processes.

• Must be able to work in a fast-paced retail environment.

• Strong organisational and administrative skills.

• Ability to work flexible hours, including overtime when required.

If you have the required qualifications, retail supervisory experience and the ability to manage a large team, we would like to hear from you.