Retail Supervisor

Reference: DBN000118-Melo-1

A leading client within the retail sector is seeking for an experienced and dedicated Retail Supervisor to join their team in Phoenix Industrial Park, Durban . The successful candidate will support the Senior Manager in overseeing daily retail operations, managing staff performance and ensuring efficient workflow within a fast-paced retail environment. The ideal candidate must have previous supervisory experience, strong leadership abilities, and knowledge of HR processes, IT systems, and payroll administration . The successful candidate will receive on-site training and guidance on specific job functions. Duties & Responsibilities

Key Responsibilities

• Assist the Senior Manager with daily retail operations and staff management.

• Supervise, guide and support employees to ensure productivity and performance standards are maintained.

• Allocate duties and monitor completion of tasks.

• Manage staff attendance, leave records and employee-related queries.

• Assist with HR-related processes, including employee documentation and disciplinary matters.

• Support payroll administration by ensuring accurate staff information and timesheets.

• Provide assistance with IT systems and resolve basic system-related queries.

• Train and mentor employees on operational procedures.

• Ensure compliance with company policies and workplace standards.

• Monitor customer service standards and operational efficiency.

• Assist with stock control, merchandising, and store presentation.

• Prepare reports and provide feedback to management.

Minimum Requirements

• Minimum 1-year supervisory experience , preferably within the retail sector.

• Diploma or Degree in Human Resources Management or a related field (advantageous/essential) .

• Experience supervising and managing a team in a high-volume retail environment.

• Knowledge of HR procedures, payroll processes, and basic IT systems.

• Strong leadership and communication skills.

• Ability to manage staff performance, attendance, and daily operations.

• Good administrative and organisational skills.

• Ability to work well under pressure in a fast-paced environment.

Additional Information

• The successful candidate will report directly to the Senior Manager.

• Training and support will be provided on-site to ensure the candidate is fully equipped with the required job functions.

If you have strong supervisory experience and the ability to manage a retail team effectively, we would like to hear from you.