Retail Store Manager

Reference: PTA000459-JF-1

Store Manager

About the Opportunity

Our client, an established and well-respected fashion retailer, is seeking an experienced, passionate, and results-driven Store Manager to lead one of its boutique stores. This opportunity is ideal for a confident retail leader with a strong background in fashion retail, excellent people management skills, and a passion for delivering exceptional customer service. Duties & Responsibilities

Purpose of the Role

The successful candidate will be responsible for the overall performance and day-to-day operations of the store. This includes driving sales, leading and developing the team, delivering exceptional customer service, maintaining visual merchandising standards, and ensuring operational excellence.

Key Responsibilities

Sales & Business Performance

• Achieve and exceed monthly sales and profitability targets.

• Drive sales through exceptional customer service and proactive selling.

• Analyse daily, weekly, and monthly sales performance and implement improvement strategies.

• Monitor key retail KPIs, including conversion rate, average transaction value, units per transaction, and customer retention.

• Identify opportunities to increase sales through product knowledge and styling recommendations.

• Build customer loyalty and encourage repeat business through outstanding service.

Leadership & Team Management

• Lead, motivate, and inspire the store team to achieve individual and store targets.

• Recruit, train, coach, and develop employees to maximise performance.

• Conduct performance reviews and provide ongoing coaching and feedback.

• Foster a positive, energetic, and customer-focused team culture.

• Manage staff rosters, attendance, leave, and productivity.

• Ensure the team maintains a professional appearance and delivers exceptional customer service.

Customer Experience

• Deliver a premium shopping experience for every customer.

• Build long-term customer relationships through personalised service.

• Resolve customer queries and complaints professionally and efficiently.

• Encourage proactive customer engagement and relationship building.

• Ensure every customer leaves the store with a positive shopping experience.

Visual Merchandising

• Maintain high visual merchandising standards in line with company guidelines.

• Ensure the store remains clean, organised, and visually appealing.

• Implement promotional displays, seasonal campaigns, and window displays.

• Ensure merchandise is correctly priced and displayed.

Stock Management

• Manage inventory accurately and efficiently.

• Conduct regular stock counts and investigate discrepancies.

• Monitor stock levels and coordinate replenishment requirements.

• Minimise stock losses through effective stock control procedures.

• Ensure deliveries are processed accurately and timeously.

Store Operations

• Oversee the daily operation of the store.

• Ensure compliance with company policies and procedures.

• Manage cash handling, banking, and point-of-sale procedures.

• Complete all store administration accurately and on time.

• Maintain health and safety standards.

• Open and close the store according to operational procedures.

Marketing & Brand Execution

• Ensure in-store campaigns and promotions are executed to company standards.

• Support national marketing initiatives.

• Encourage customer engagement with loyalty programmes and digital platforms.

• Assist with local marketing activities where appropriate.

Minimum Requirements

• Minimum 3–5 years' management experience within the fashion retail industry.

• Proven experience leading a high-performing retail team.

• Strong track record of achieving and exceeding sales targets.

• Excellent leadership, coaching, and people management skills.

• Passion for fashion, styling, and delivering exceptional customer service.

• Strong visual merchandising experience.

• Excellent communication and interpersonal skills.

• Computer literate with experience using retail POS systems.

• Strong administrative and organisational skills.

• Ability to work retail hours, including weekends and public holidays.

• Valid South African ID.

• Reliable transport will be advantageous.

Desired Attributes

The ideal candidate will be

• Passionate about fashion and styling.

• Customer-focused and service-driven.

• A confident and inspiring leader.

• Results-oriented with strong commercial awareness.

• Professional, energetic, and well presented.

• Highly organised with excellent attention to detail.

• Proactive with strong problem-solving abilities.

• Honest, reliable, and trustworthy.

• Able to thrive in a fast-paced retail environment.