Retail Store Manager

Introduction

We are seeking an experienced and driven  Retail Store Manager  to lead a dynamic apparel store. This role is responsible for overseeing daily store operations, driving sales performance, delivering exceptional customer experiences, and leading a high-performing team.

Duties & Responsibilities

• Drive store sales to achieve and exceed targets

• Analyse sales reports and implement strategies to improve performance

• Monitor KPIs including conversion rates, basket size, and foot traffic

• Execute promotional campaigns and in-store merchandising strategies

• Recruit, train, and develop store staff

• Manage staff performance, including setting targets and conducting reviews

• Create staff schedules and ensure optimal staffing levels

• Foster a positive, motivated, and customer-focused team culture

• Ensure exceptional customer service standards are consistently delivered

• Handle customer queries, complaints, and escalations professionally

• Maintain strong product knowledge across all apparel ranges

• Oversee daily store operations, including opening and closing procedures

• Manage stock levels, stock takes, and shrinkage control

• Ensure visual merchandising standards are maintained in line with brand guidelines

• Maintain health & safety and company compliance standards

• Manage stock replenishment and stock rotation

• Ensure accurate stock control and reporting

• Implement visual merchandising plans to maximize product appeal

Desired Experience & Qualification

• Proven experience as a Retail Store Manager (preferably in apparel/fashion)

• Strong sales and commercial acumen

• Excellent leadership and people management skills

• Ability to analyse data and make informed business decisions

• Strong organisational and problem-solving skills

• Customer-centric mindset

• Proficient in retail systems and Microsoft Office