Retail Store Manager (Permanent)

Job Title: Retail Store Manager Start Date: 2026-07-22 - 2026-08-21 Vacancy Type: Permanent PTA000459 Sectors: Wholesale & Retail Location: Gauteng , Tshwane (Pretoria) Salary: (Market related, Negotiable) Brief: fashion retail|retail operations|sales management|store manager|team leadership Store Manager About the Opportunity Our client, an established and well-respected fashion retailer, is seeking an experienced, passionate, and results-driven Store Manager to lead one of its boutique stores. This opportunity is ideal for a confident retail leader with a strong background in fashion retail, excellent people management skills, and a passion for delivering exceptional customer service. Detail: Purpose of the Role The successful candidate will be responsible for the overall performance and day-to-day operations of the store. This includes driving sales, leading and developing the team, delivering exceptional customer service, maintaining visual merchandising standards, and ensuring operational excellence. Key Responsibilities Sales & Business Performance Achieve and exceed monthly sales and profitability targets. Drive sales through exceptional customer service and proactive selling. Analyse daily, weekly, and monthly sales performance and implement improvement strategies. Monitor key retail KPIs, including conversion rate, average transaction value, units per transaction, and customer retention. Identify opportunities to increase sales through product knowledge and styling recommendations. Build customer loyalty and encourage repeat business through outstanding service. Leadership & Team Management Lead, motivate, and inspire the store team to achieve individual and store targets. Recruit, train, coach, and develop employees to maximise performance. Conduct performance reviews and provide ongoing coaching and feedback. Foster a positive, energetic, and customer-focused team culture. Manage staff rosters, attendance, leave, and productivity. Ensure the team maintains a professional appearance and delivers exceptional customer service. Customer Experience Deliver a premium shopping experience for every customer. Build long-term customer relationships through personalised service. Resolve customer queries and complaints professionally and efficiently. Encourage proactive customer engagement and relationship building. Ensure every customer leaves the store with a positive shopping experience. Visual Merchandising Maintain high visual merchandising standards in line with company guidelines. Ensure the store remains clean, organised, and visually appealing. Implement promotional displays, seasonal campaigns, and window displays. Ensure merchandise is correctly priced and displayed. Stock Management Manage inventory accurately and efficiently. Conduct regular stock counts and investigate discrepancies. Monitor stock levels and coordinate replenishment requirements. Minimise stock losses through effective stock control procedures. Ensure deliveries are processed accurately and timeously. Store Operations Oversee the daily operation of the store. Ensure compliance with company policies and procedures. Manage cash handling, banking, and point-of-sale procedures. Complete all store administration accurately and on time. Maintain health and safety standards. Open and close the store according to operational procedures. Marketing & Brand Execution Ensure in-store campaigns and promotions are executed to company standards. Support national marketing initiatives. Encourage customer engagement with loyalty programmes and digital platforms. Assist with local marketing activities where appropriate. Minimum Requirements Minimum 3–5 years' management experience within the fashion retail industry. Proven experience leading a high-performing retail team. Strong track record of achieving and exceeding sales targets. Excellent leadership, coaching, and people management skills. Passion for fashion, styling, and delivering exceptional customer service. Strong visual merchandising experience. Excellent communication and interpersonal skills. Computer literate with experience using retail POS systems. Strong administrative and organisational skills. Ability to work retail hours, including weekends and public holidays. Valid South African ID. Reliable transport will be advantageous. Desired Attributes The ideal candidate will be: Passionate about fashion and styling. Customer-focused and service-driven. A confident and inspiring leader. Results-oriented with strong commercial awareness. Professional, energetic, and well presented. Highly organised with excellent attention to detail. Proactive with strong problem-solving abilities. Honest, reliable, and trustworthy. Able to thrive in a fast-paced retail environment. show more... For more information please contact: Jessica Ferreira Apply