Retail Store Manager (Paarl)

Reference: PE001704-JL-1

RETAIL STORE MANAGER

Luxury Fashion & Apparel Retailer – New Store Opening | Paarl Mall

Duties & Responsibilities

Our client is a leading luxury and internationally recognised branded fashion and apparel retailer seeking an experienced and dynamic Retail Store Manager to join their exciting new store opening at Paarl Mall . This is an excellent opportunity for an experienced retail professional with a strong passion for luxury fashion, customer service, sales and team leadership to take ownership of a prestigious new store and drive its success from opening. The successful candidate will be responsible for the overall management and performance of the store , ensuring exceptional customer experiences, strong sales results, operational excellence and effective team leadership. Candidates must be available to start immediately.

KEY RESPONSIBILITIES

• Take full responsibility for the day-to-day management and performance of the store.

• Drive sales and achieve/exceed monthly and annual sales targets.

• Deliver an exceptional luxury customer experience and maintain high service standards.

• Lead, motivate, coach and develop the retail team.

• Manage staff performance, attendance, scheduling and daily productivity.

• Ensure the store consistently meets the brand's visual merchandising and presentation standards.

• Maintain excellent standards of housekeeping, stock presentation and store organisation.

• Oversee stock management, including receiving, transfers, replenishment, stock counts and loss prevention.

• Monitor key sales and operational performance indicators and implement strategies to improve results.

• Manage store administration, reporting and compliance requirements.

• Ensure company policies, procedures and brand standards are consistently followed.

• Handle customer queries and complaints professionally and efficiently.

• Build strong relationships with customers and encourage repeat business and brand loyalty.

• Support recruitment, onboarding and ongoing training of store employees.

• Ensure the team is knowledgeable about products, collections, promotions and brand values.

• Work closely with regional/head office management to achieve business objectives.

• Take ownership of the store's overall commercial performance and reputation.

REQUIREMENTS

• Matric / Grade 12 essential.

• Relevant retail management qualification will be advantageous.

• 3–5+ years' retail management experience , preferably within fashion, luxury retail or a premium branded environment.

• Proven track record of achieving sales targets and driving store performance.

• Strong leadership and people-management skills.

• Excellent customer service and communication skills.

• Strong commercial awareness and sales ability.

• Experience managing stock, merchandising and retail operations.

• High level of professionalism and personal presentation.

• Strong organisational and administrative skills.

• Ability to work under pressure in a fast-paced retail environment.

• Passion for fashion, luxury brands and delivering an exceptional customer experience.

• Flexible to work retail hours, including weekends and public holidays.

• Must be available immediately.

KEY SKILLS & COMPETENCIES

• Retail Store Management

• Sales & Target Achievement

• Luxury Customer Service

• Team Leadership & Staff Development

• Performance Management

• Stock & Inventory Management

• Visual Merchandising

• Loss Prevention

• Sales Analysis & Reporting

• Commercial Awareness

• Customer Relationship Management

• Problem Solving & Decision Making

• Excellent Communication Skills

• Planning & Organisation

• Professionalism & Brand Representation

PERSONAL ATTRIBUTES

The ideal candidate will be

• Passionate about fashion and premium retail.

• Target-driven, energetic and commercially focused.

• A confident and inspirational leader.

• Customer-focused with a strong service mindset.

• Professional and well presented.

• Proactive and solutions-oriented.

• Highly organised and detail-oriented.

• Able to lead by example and create a positive team culture.