RETAIL SALES MANAGER (STEEL & TUBE) - EAST RAND (5479)

Introduction

Our client, a well-established supplier of steel, tube and industrial hardware products, is seeking an experienced and commercially driven Retail Sales Manager to join their branch.

The successful candidate will be responsible for managing the retail sales operation, driving sales growth, supervising the sales team and ensuring customers receive knowledgeable, efficient and professional service. This position requires a hands-on manager with strong steel and tube product knowledge, proven leadership ability and a solid understanding of retail steel trading.

Duties & Responsibilities

• Manage the daily operation and performance of the retail sales department

• Lead, supervise, motivate and support the internal and counter-sales team

• Drive sales growth, gross profit, tonnage and margin performance

• Ensure monthly sales targets and branch objectives are achieved

• Provide customers with professional advice on steel, tube and industrial hardware products

• Assist with complex enquiries, quotations and large customer orders

• Monitor quotations and ensure sales opportunities are followed up effectively

• Develop and maintain strong relationships with existing and prospective customers

• Identify new business opportunities within the local market

• Ensure selling prices and discounts remain within approved company guidelines

• Monitor margins and address low-margin or unprofitable sales

• Manage customer complaints, queries and service-related issues

• Ensure orders are processed accurately and efficiently

• Liaise with the warehouse, procurement and distribution teams regarding stock and deliveries

• Monitor stock availability, slow-moving stock and customer product requirements

• Ensure the sales team maintains accurate customer information and sales records

• Conduct regular sales meetings, coaching and performance reviews

• Train and develop staff on new products, systems and sales techniques

• Monitor competitor activity, market pricing and industry trends

• Ensure high standards of customer service, housekeeping and professionalism are maintained

• Prepare sales reports and provide regular feedback to branch management

Desired Experience & Qualification

• Grade 12 or an equivalent qualification

• A relevant sales, business or management qualification will be advantageous

• Minimum of 5 years’ experience in retail steel and industrial hardware

• Previous supervisory or management experience within a retail or counter-sales environment

• Strong knowledge of steel, tube, pipe and related industrial products

• Good understanding of steel specifications, sizes, grades and applications

• Proven experience managing and motivating a sales team

• Strong commercial awareness and understanding of pricing, margins and profitability

• Proven ability to achieve sales and gross-profit targets

• Excellent customer service and relationship-building skills

• Strong negotiation, problem-solving and decision-making abilities

• Computer literate with experience using sales, stock and ERP systems

• Able to work in a fast-paced, target-driven environment

• Valid driver’s license and own reliable transport

• Stable employment history

• Able to work retail hours, including Saturdays and Public Holidays from 8am to 13:00

Package & Remuneration

On offer

• Competitive salary and incentives

• Company benefits – Medical Aid & Provident Fund

• Opportunities for growth and professional development

Interested?

Note: Only shortlisted candidates will be contacted for further evaluation. We appreciate all applications, but we are unable to respond to individual inquiries regarding application status. Please ensure that you check your spam / junk folder.