Retail Sales Associate

Job Description

• We are looking for an energetic, reliable and customer-focused Retail Sales Representative to join our Pretoria team. The successful candidate will assist customers, drive sales and take responsibility for the smooth day-to-day operation of the store.
• This position is ideal for someone who enjoys working with people, takes pride in keeping a store organised and can confidently handle sales, stock and administrative duties.

KEY RESPONSIBILITIES

Store Opening and Closing

• Open and close the store according to company procedures.
• Ensure the store is clean, organised and ready for customers before opening.
• Switch on and prepare point-of-sale systems, card machines, lighting and other equipment.
• Conduct opening and closing security checks.
• Ensure doors, windows, gates and security systems are properly secured.
• Activate and deactivate the alarm system when required.
• Complete daily opening and closing checklists.
• Ensure all cash, stock and equipment are safely secured at the end of the day.
• Report security concerns, suspicious activity or maintenance problems immediately.

Customer Service and Sales

• Welcome and assist walk-in customers in a friendly and professional manner.
• Identify customers' needs and recommend suitable products.
• Provide accurate information about products, pricing, availability and promotions.
• Demonstrate products and explain their features and benefits.
• Prepare quotations and assist customers with purchasing decisions.
• Process customer orders accurately and efficiently.
• Follow up on quotations, enquiries, orders and outstanding customer requests.
• Handle telephone, email, WhatsApp and social media enquiries where required.
• Build positive relationships with new and existing customers.
• Promote additional products through upselling and cross-selling.
• Work towards individual and store sales targets.
• Inform customers about promotions, new products and special offers.
• Resolve customer complaints calmly and professionally.
• Process returns, refunds and exchanges according to company policy.
• Maintain a high standard of customer service at all times.

Cashier and Point-of-Sale Duties

• Process cash, card, EFT and other approved payments.
• Operate the point-of-sale system accurately.
• Issue receipts, invoices and credit notes where applicable.
• Ensure prices and discounts are correctly captured.
• Maintain accurate records of all transactions.
• Count and balance the cash register at the beginning and end of each shift.
• Complete daily cash-ups and investigate discrepancies.
• Prepare cash and supporting documents for banking.
• Safeguard cash, card machines and store financial information.
• Follow all company procedures relating to cash handling and fraud prevention.

Stock Ordering and Receiving

• Monitor stock levels and identify items that need to be reordered.
• Prepare and submit stock orders to approved suppliers.
• Follow up with suppliers regarding outstanding orders and delivery dates.
• Receive stock deliveries and check goods against purchase orders and supplier invoices.
• Confirm that quantities, product descriptions and prices are correct.
• Inspect delivered stock for damage, defects or missing items.
• Report delivery discrepancies and damaged stock immediately.
• Capture received stock accurately on the stock or point-of-sale system.
• Label, price and display new stock.
• Ensure stock is stored safely and neatly.
• Maintain organised stockroom and storage areas.
• Keep supplier documentation, delivery notes and invoices properly filed.

Stock Control and Stocktaking

• Conduct daily, weekly, monthly and annual stock counts.
• Perform regular cycle counts on high-value and fast-moving products.
• Compare physical stock with system records.
• Investigate stock shortages, overages and other discrepancies.
• Report stock losses, theft, breakages and damaged items.
• Maintain accurate stock movement records.
• Monitor slow-moving, obsolete and expired stock.
• Assist with stock transfers between branches or departments.
• Ensure returns to suppliers are properly documented and processed.
• Help prevent stock shrinkage through careful monitoring and loss-control procedures.
• Maintain accurate records of demo units, reserved stock and customer orders.

Merchandising and Store Presentation

• Keep shelves, displays, counters and customer areas clean and organised.
• Replenish stock on the sales floor throughout the day.
• Ensure products are correctly priced and clearly labelled.
• Arrange merchandise in an attractive and customer-friendly manner.
• Set up promotional displays and in-store marketing material.
• Remove damaged, expired or unsuitable products from display.
• Ensure displays comply with company branding and merchandising standards.
• Keep the entrance, sales floor, counter and stockroom presentable.
• Assist with general cleaning and housekeeping duties.
• Report damaged fixtures, equipment or signage.

Administration and Reporting

• Complete daily sales, stock and cash reports.
• Maintain accurate customer, order and quotation records.
• Capture customer information correctly and protect confidential data.
• File invoices, receipts, delivery notes and stock documents.
• Keep records of returns, exchanges, damaged goods and supplier claims.
• Assist with weekly and monthly sales reporting.
• Monitor progress against sales targets.
• Communicate important store information during shift handovers.
• Report customer feedback, recurring complaints and product requests to management.
• Assist with promotional activities, campaigns and store events.
• Perform other reasonable retail and administrative duties when required.

Store Safety and Loss Prevention

• Follow all health, safety and security procedures.
• Remain alert to possible theft, fraud and suspicious behaviour.
• Ensure high-value products are securely displayed and stored.
• Report accidents, hazards and security incidents.
• Keep emergency exits and walkways clear.
• Follow company procedures for handling keys, passwords and alarm codes.
• Protect company property, customer information and confidential records.
• Support a safe and professional environment for customers and colleagues.

MINIMUM REQUIREMENTS

• Grade 12/Matric.
• Previous retail sales, customer service or store assistant experience is preferred.
• Experience with point-of-sale systems and cash handling will be advantageous.
• Basic knowledge of stock ordering, stock receiving and stocktaking.
• Good verbal and written communication skills.
• Confident, friendly and professional when dealing with customers.
• Basic computer skills, including email and Microsoft Office.
• Strong numerical and administrative skills.
• Ability to work accurately with cash, invoices and stock records.
• Ability to work independently and as part of a team.
• Willingness to work retail hours, including Saturdays, weekends and public holidays when required.
• Reliable transport to and from the workplace.
• Must be punctual, trustworthy and responsible.

THE IDEAL CANDIDATE

We are looking for someone who is

• Sales-driven and customer-focused.
• Honest, dependable and well organised.
• Energetic and willing to take initiative.
• Presentable and professional.
• Detail-oriented and accurate.
• Able to multitask in a busy retail environment.
• Comfortable taking responsibility for store opening and closing.
• Able to remain calm when handling complaints or difficult situations.
• Committed to achieving sales targets and maintaining excellent store standards.