Retail Manager

JOB ROLE REQUIREMENTS

QUALIFICATIONS

• Grade 12 • Diploma/Degree in Retail or Business or related qualification will be advantageous EXPERIENCE

• Minimum of 5 years' experience working in a retail environment, ideally in a managerial or leadership level. KNOWLEDGE REQUIRED

• Prior knowledge and experience in management of Inventory/stock, buying, staff, products merchandising, costs and profitability of the store. • Knowledge of stock management systems like ERP, Meat Matrix, e.t.c. • Knowledge and understanding of FMCG environment and related legislation. • Management of perishable products with short shelf life especially in meat industry. • Understanding of retail consumer behaviour and purchasing trends. • Understading of the retail and meat market. SKILLS REQUIRED

• English Proficiency (read, write and speak). • Excellent verbal and written communication skills. • Proficient in MS Office Suite. Demonstratable analytical skills.

• Understanding of income statements, cash flows, stock management reporting, and all basic financial systems. • Excellent interpersonal skills and ability to communicate effectively. • Exceptional customer service and people management skills. • Energetic and self-starter. KEY PERFORMANCE AREAS (KPA'S)

JOB ACTIVITIES

1. Stock Management Stock Ordering

• Place orders with factories and other suppliers • Follow up on orders • Manage deliveries, delivery dates and stock upon arrival • Manage stock order volumes Stock Receiving

• Receive ordered stock • Report delivery shortfalls, and damages • Follow up on non-received stock • Capture received stock on Meat Matrix Stock controlling

• Daily stock levels reporting • Run stock depletion reports- cashiers • Balance off with stock receiving • Manage stock levels threshold • Manage stock shrinkage: stock losses/damages/dumpings 2. Housekeeping

• Store cleanliness including, but not limited to all floors, bathrooms, office spaces, passageways, isles, packing areas, chillers, freezers, cashier till points and Deli (Hot Foods) area. • Always maintain high level of HACCP standards throughout the store. • Observe OHSA (Occupational Health and Safety) hazards and abide by the rules and resulations of the Act. 3. Employee Management

• Employee Recruitment • Onboarding and Induction of new employees • Training and Development • Employee Relations (Discipline in the workplace) • Performance Management • Employee Wellness • Employee Motivation 4. Store Organisation

• Display of products on the the shelf and create attravtive displays at key points in the store ex: check-out ques. • Be familiar with the merchandising material available from suppliers and ensure employees are familiar with all in-store (current) promotions. • Re-arrangement of store shelves and products • Managing of non-moving items and display areas 5. Cash Management

• Manage and assist with daily cash ups. • Minimise cash losses. • Manage picking up and dropping off of cash in the store. • Manage cash on ATM. • Manage safety of cash movement within the store. • Manage and keep the safe secure and locked at all times. 6. Customer Service

• Deliver excellent service to ensure high levels of customer satisfaction • Create a store that meets local needs by building an understanding of customer-product preferences. • Manage and analyse customer complaints to get insights for improvement of customer satisfaction • Be the custodian of customer experience and lead brand loyalty • Responding to customer complaints and comments promptly and accurately. • Scan and analyse customer environment, purchasing patterns and initiate activities that will influence customer behaviour including attracting new and retain existing customers 7. System Administration

• Manage staff clockings via ERS.
• Maintan and understand the system Meat Matrix.
• Manage and maintain CCTV cameras.
• Ensure availability of physical security guards in store.
• Manage the alarm system internally.