Retail Community Leader

Absolute Pets is looking for a Retail Community Leader who will be responsible for leading the day-to-day retail operations while helping to transform the store into a thriving community destination.

The Retail Community Lead is a proactive and creative individual who takes ownership of local store initiatives and customer experiences. This role combines operational excellence with community engagement to create a store that customers choose to visit not only to shop but also to connect with the Absolute Pets brand and fellow pet parents.

1. Key Responsibilities

Retail Management

Sales

• Achieve store sales and GP targets
• Visual merchandising management

Service

• Showing what world-class service looks like and help others to provide world-class service

Stock

• Ensuring the store is fully stocked and order placed accordingly
• Execute all admin duties fully and efficiently
• Limit stock loss and shrinkage to below target levels
• Execute admin efficiently and completely
• Oversee and responsible for admin functions

Staff

• Management of all staff so that they are performing what is expected of them
• Proud brand ambassador: Leading by example
• Have expert knowledge of all products, imparting that knowledge to all staff
• Developing self and team by pursuing own development and growth using the Individual Development Plans (IDPs)
• Act in accordance with the Absolute Pets culture and values

Community Engagement & Experience

• Plan and coordinate local store initiatives that encourage customer engagement and repeat visits.
• Make the most of the unique dog park location by creating engaging in-store and community experiences.
• Support activities that strengthen customer relationships and build loyalty to the Absolute Pets brand.

• Build positive relationships with local pet owners, community groups and relevant organisations.
• Assist in planning and coordinating a calendar of local store activities throughout the year.

• Represent Absolute Pets positively within the local community and promote responsible pet ownership.

2. Skills and requirements

• Grade 12 (Matric)

• 1-2 years in a leadership or people management role

• Creative mindset with the ability to identify opportunities to improve the customer experience and grow sales.

• Experience with pets and/or within the pet industry.

• Able to plan and coordinate multiple activities while maintaining day-to-day store operations.

• Strong organisational and time management skills

• Excellent verbal and written communication skills

• Computer literacy

• Valid drivers license and own reliable transport.