Retail Assistant Manager

QUALIFICATIONS

• Grade 12 (Non-Negotiable) • Diploma/Degree in Retail or Business or related qualification will be advantageous EXPERIENCE

• Minimum of 5 years' experience working in a retail environment, ideally in a supervisory or leadership level. KNOWLEDGE REQUIRED

• Prior knowledge and experience in management of; Inventory/stock, buying, staff, products merchandising, costs and profitability of the store. • Knowledge of stock management systems like ERP, Meat matrix, e.t.c • Knowledge and understanding of FMCG environment and related legislation • Management of perishable products with short shelf life especially in meat industry • Basic Understanding of retail consumer behaviour and purchasing trends • Basic Understading of the retail and meat market SKILLS REQUIRED

• Excellent verbal and written communication skills.
• Proficient in MS Office Suite.
• Demonstratable analytical skills.
• Basic Understanding of income statements, cash flows, stock management reporting, and all basic financial systems.
• Excellent interpersonal skills and ability to communicate effectively.
• Exceptional customer service and people management skills.
• Energetic and self-starter.

Key Performance Areas 1. Stock Management Stock Ordering

• Place orders with factories and other suppliers • Follow up on orders • Manage deliveries, delivery dates and stock upon arrival • Manage stock order volumes S tock Receiving

• Receive ordered stock • Report delivery shortfalls, and damages • Follow up on non-received stock • Capture received stock on Meat Matrix Stock controlling

• Daily stock levels reporting • Run stock depletion reports- cashiers • Balance off with stock receiving • Manage stock levels threshold • Manage stock shrinkage: stock losses/damages/dumpings 2. Housekeeping

• Store cleanliness including, but not limited to all floors, bathrooms, office spaces, passageways, isles, packing areas, chillers, freezers, cashier till points and Deli (Hot Foods) area • Always maintain high level of HACCP standards throughout the store • Observe OHSA (Occupational Health and Safety) hazards and abide by the rules and resulations of the Act. 3. Employee Management

• Employee Recruitment • Onboarding and Induction of new employees • Training and Development • Employee Relations (Discipline in the workplace) • Performance Management • Employee Wellness • Employee Motivation 4. Store Organisation

• Display of prodcuts on the the shelf and create attravtive displays at key points in the store ex: check-out ques • Be familiar with the merchandising material available from suppliers and ensure employees are familiar with all in-store (current) promotions • Re-arrangement of store shelves and products • Managing of non-moving items and display areas 5. Cash Management

• Manage and assist with daily cash ups • Minimise cash losses • Manage picking up and dropping off of cash in the store • Manage cash on ATM • Manage safety of cash movement within the store • Manage and keep the safe secure and locked at all times 6. Customer Service

• Deliver excellent service to ensure high levels of customer satisfaction • Create a store that meets local needs by building an understanding of customer-product preferences. • Manage and analyse customer complaints to get insights for improvement of customer satisfaction • Be the custodian of customer experience and lead brand loyalty • Responding to customer complaints and comments promptly and accurately • Scan and analyse customer environment, purchasing patterns and initiate activities that will influence customer behaviour including attracting new and retain existing customers 7. System Administration

• Manage staff clockings via ERS
• Maintan and understand the system Meat Matrix
• Manage and maintain CCTV cameras
• Ensure availability of physical security guards in store
• Manage the alarm system internally