Retail Admin Manager - East Rand

Requirements

• Matric / Grade 12. • Financial / Administration Diploma or equivalent 3-year qualification (advantageous). • Minimum of 1–2 years' experience in store retail administration or management. • Experience across stock management, cash office, reporting, expense control, and customer service. • Human Resources exposure will be an advantage. • Proficiency in MS Office (Word, Excel, PowerPoint, Outlook). • Experience with SAP / Unisolv / SuccessFactors is an advantage. • Driver's license and own reliable transport is essential. Responsibilities and expectations but not limited to: Store Inventory:

• Manage and report on all store inventory counts, including planning, investigation, and implementation. • Investigate and rectify negative GP values, dormant stock, and stock discrepancies. • Ensure physical stock matches SAP inventory ledger. • Manage shrinkage, consumables, and goods in transit within store targets. Customer Service:

• Ensure above-expectation customer service at all times. • Oversee customer request system and loyalty programme signups. • Ensure accurate processing of loyalty points and prompt resolution of queries. Cash Office and Cashiers:

• Manage all store cash resources, takings, floats, and banking in compliance with procedures. • Investigate tender discrepancies, returns, and auto receipts. • Ensure transaction accuracy, completeness, and internal control compliance. • Monitor cashier productivity, service levels, and overtime spend. • Oversee daily reconciliation, run-end signoffs, and collections procedures. Receiving and Capturing:

• Oversee goods receiving, returns, and credits. • Ensure accuracy and completeness of branch transactions. • Maintain transaction integrity in compliance with internal controls. Store Profitability:

• Assist in preparing and maintaining the store budget. • Control and monitor expense-related items within budget. • Ensure monthly adjustment of stock to correct GL accounts. • Report on expense-related items to store management. Store Administration:

• Disseminate and report information between store and departments to align goals. • Support and facilitate audits. • Assist the Store Manager with operational duties to optimise store efficiency. • Drive continuous improvement initiatives within direct areas of responsibility. • Ensure compliance with deadlines and policies. Team Management:

• Manage HR processes, submissions, and documentation. • Oversee workforce management systems (e.g., KRONOS). • Implement performance management and staff development plans. • Mentor, train, and develop team members for growth. General:

• Maintain housekeeping and hygiene standards. • Adhere to all policies, SOPs, and health and safety regulations. • Ensure professional conduct, uniform, and personal appearance at all times. Please be advised that if you do not receive a response within two weeks of applying, you may consider your application unsuccessful.