Restaurant Manager
Job Placements · Lephalale Ellisras
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Start free — we apply for you →Minimum Requirements
• Grade 12 (Matric). • Diploma or Degree in Hospitality Management, Food & Beverage Management, or a related field (preferred). • Minimum 35 years' experience as a Restaurant Manager or in a senior supervisory role within a restaurant, hotel, lodge, or resort. • Experience managing high-volume and/or fine dining operations is advantageous. Technical Skills
• Strong knowledge of restaurant and food & beverage operations. • Experience with POS systems and restaurant management software. • Knowledge of food costing, stock control, and inventory management. • Understanding of budgeting and financial reporting. • Proficiency in Microsoft Office (Word, Excel, Outlook). • Knowledge of food safety and HACCP principles. • Wine and beverage knowledge is advantageous. Core Competencies
• Strong leadership and people management skills. • Excellent communication and interpersonal skills. • Exceptional guest service and customer relationship management. • Financial and commercial awareness. • Strong organisational and time management abilities. • Ability to multitask and perform under pressure. • Problem-solving and conflict-resolution skills. • High attention to detail and commitment to quality. Personal Attributes
• Passion for hospitality and service excellence. • Professional, confident, and well-presented. • Positive attitude and strong work ethic. • Calm and composed under pressure. • Flexible and adaptable to changing operational needs. • Results-driven with a hands-on management style. Key Performance Indicators (KPIs)
• Guest satisfaction and customer feedback scores. • Restaurant revenue and profitability. • Food and beverage cost control. • Labour cost management. • Table turnover and service efficiency. • Stock accuracy and waste reduction. • Staff performance, training, and retention. • Compliance with health, safety, and hygiene standards. • Achievement of sales targets and upselling objectives. Working Conditions
- Based in a restaurant, hotel, lodge, or resort.
- Requires flexible working hours, including evenings, weekends, and public holidays.
- Fast-paced environment with prolonged standing and regular interaction with guests.
- May be required to oversee functions, private events, and peak service periods.
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