Restaurant Concierge / Front of House
Job Placements · Umhlanga
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Start free — we apply for you →Responsibilities
• Welcome and assist guests in a warm, friendly and professional manner • Manage reservations, walk-ins and waitlists efficiently • Respond to guest enquiries via phone, email and in person • Coordinate with waitstaff and kitchen teams to ensure smooth service flow • Maintain an accurate and organised reservation system • Provide guests with information on menus, specials and promotions • Handle VIP guests, special requests and event bookings with attention to detail • Resolve guest concerns and complaints promptly and professionally • Assist with booking administration and maintaining guest records Requirements:
- Previous experience in hospitality, front-of-house or customer service
- Excellent communication and interpersonal skills
- Professional appearance with a friendly, customer-focused attitude
- Strong organisational and multitasking abilities
- Ability to work well under pressure in a busy environment
- Basic computer skills, including reservation systems, email and POS systems
- Flexible to work shifts, weekends and public holidays
- Excellent attention to detail with strong problem-solving skills
- A proactive team player with the ability to anticipate guest needs
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