Residence Manager

Key Responsibilities

Residence & Building Operations Take ownership of the day-to-day operational management of the residence, including:

• Front office and reception services • Resident administration and communication • Building presentation • Cleaning and housekeeping standards • Security service delivery • Access control • Common-area management • Operational inspections • Inventory management • Operational risk management • Compliance with company operational standards You will ensure the residence remains professionally managed and consistently delivers high operational standards.

Student Experience & Resident Engagement Create an exceptional student living experience by:

• Building a vibrant and inclusive residence community
• Planning and delivering student engagement activities
• Coordinating social, educational and wellbeing programmes
• Supporting first-year student integration
• Promoting diversity and inclusion
• Encouraging resident participation
• Managing Student Assistants / Residence Ambassadors
• Supporting student wellbeing through appropriate referrals
• Managing resident complaints professionally
• Building positive relationships with students and parents
• Driving resident satisfaction and retention

Team Leadership & People Management Lead and develop the operational team through:

• Daily operational management • Setting performance objectives • Conducting team meetings • Coaching and mentoring • Performance management • Identifying training requirements • Supporting recruitment and onboarding • Promoting teamwork and accountability The objective is to create a positive, professional and service-driven workplace culture .

Student Intake & Operational Readiness Lead annual student intake and turnover preparations by ensuring:

• Rooms are prepared for occupation
• Cleaning standards are achieved
• Furniture and equipment are inspected
• Welcome packs are prepared
• Staff are fully trained
• Building inspections are completed
• Deficiencies are identified and resolved before occupation
• Student arrivals are efficiently managed

Customer Service Excellence Maintain exceptional service standards by:

• Responding promptly to resident enquiries
• Resolving complaints effectively
• Monitoring service levels
• Maintaining regular communication with residents
• Conducting resident satisfaction surveys

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