Residence & Building Manager / Residensie- en Geboubestuurder (AN 131)

Introduction / Inleiding

Our client is a well-established property development and management group. They specialise in strategic facilities management, commercial, residential, industrial and student accommodation projects, delivering innovative, sustainable and high-quality property solutions with extensive industry expertise.

LOCATION: Hatfield, Pretoria

This will be a live in position

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Ons kliënt is ’n goed gevestigde eiendomsontwikkelings- en bestuursgroep. Hulle spesialiseer in strategiese fasiliteitsbestuur, kommersiële, residensiële, industriële en studenteverblyfprojekte, en lewer innoverende, volhoubare en hoëgehalte-eiendomsoplossings met uitgebreide bedryfservaring.

LIGGING: Hatfield, Pretoria

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Key Responsibilities / Hoofverantwoordelikhede

• Manage the day-to-day operations of the student residence, ensuring high standards across reception, administration, communication, cleaning, security, access control, common areas, inspections and building presentation.

• Create an exceptional student living experience by fostering an inclusive residence community, coordinating engagement activities and wellbeing programmes, supporting first-year integration, managing residence leaders and ambassadors, and addressing resident concerns professionally.

• Lead, coach and develop the operational team by setting performance expectations, conducting meetings, managing performance, identifying training needs, and promoting teamwork and accountability.

• Coordinate annual intake and turnover readiness, ensuring rooms, facilities, equipment, welcome packs and staff are fully prepared for student arrivals.

• Deliver exceptional customer service by responding to enquiries, resolving complaints, monitoring service levels, gathering resident feedback and implementing service improvements.

• Conduct regular inspections of rooms, common areas, study and recreational spaces, security, cleaning, furniture and equipment, ensuring corrective actions are completed.

• Coordinate with the Facility Manager on maintenance requirements, contractor access, outstanding work orders and recurring building issues, while maintaining clear operational accountability.

• Manage the residence operational budget, including expenditure, consumables, stock, petty cash and operational purchases, while identifying cost-saving opportunities.

• Ensure compliance with company policies, residence rules, operational standards, internal controls, risk procedures, university accommodation requirements and incident reporting protocols.

• Prepare and maintain accurate operational, incident, engagement, satisfaction, KPI, readiness, budget and inspection reports.

• Champion the effective use of FG Nexus for resident records, inspections, incidents, service requests, operational dashboards and reporting, while identifying opportunities for continuous operational improvement.

• Ensure the residence is professionally managed, operationally efficient, safe, compliant and focused on delivering a positive resident experience at all times.

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• Bestuur die daaglikse bedrywighede van die studentekoshuis en verseker hoë standaarde ten opsigte van ontvangs, administrasie, kommunikasie, skoonmaak, sekuriteit, toegangsbeheer, gemeenskaplike areas, inspeksies en die aanbieding van die gebou.

• Skep ’n uitsonderlike studentebewoningservaring deur ’n inklusiewe koshuisgemeenskap te bevorder, betrokkenheidsaktiwiteite en welstandsprogramme te koördineer, die integrasie van eerstejaarstudente te ondersteun, koshuisleiers en ambassadeurs te bestuur, en inwoners se bekommernisse professioneel te hanteer.

• Lei, rig en ontwikkel die operasionele span deur prestasieverwagtinge te stel, vergaderings te hou, prestasie te bestuur, opleidingsbehoeftes te identifiseer en spanwerk en aanspreeklikheid te bevorder.

• Koördineer jaarlikse inname- en omsetgereedheid en verseker dat kamers, fasiliteite, toerusting, verwelkomingspakkette en personeel ten volle voorberei is vir studentearrivals.

• Lewer uitsonderlike kliëntediens deur op navrae te reageer, klagtes op te los, diensvlakke te monitor, inwonerterugvoer in te samel en diensverbeterings te implementeer.

• Voer gereelde inspeksies van kamers, gemeenskaplike areas, studie- en ontspanningsruimtes, sekuriteit, skoonmaak, meubels en toerusting uit en verseker dat regstellende aksies afgehandel word.

• Koördineer met die Fasiliteitsbestuurder rakende instandhoudingsvereistes, toegang vir kontrakteurs, uitstaande werkbestellings en herhalende geboukwessies, terwyl duidelike operasionele aanspreeklikheid gehandhaaf word.

• Bestuur die koshuis se operasionele begroting, insluitend uitgawes, verbruiksgoedere, voorraad, kleinkas en operasionele aankope, terwyl geleenthede vir kostebesparing geïdentifiseer word.

• Verseker voldoening aan maatskappybeleide, koshuisreëls, operasionele standaarde, interne beheermaatreëls, risikoprosedures, universiteitsverblyfvereistes en voorvalrapporteringsprotokolle.

• Berei akkurate operasionele, voorval-, betrokkenheids-, tevredenheids-, KPI-, gereedheids-, begrotings- en inspeksieverslae voor en hou dit bygewerk.

• Bevorder die effektiewe gebruik van FG Nexus vir inwonerrekords, inspeksies, voorvalle, diensversoeke, operasionele dashboards en verslagdoening, terwyl geleenthede vir deurlopende operasionele verbetering geïdentifiseer word.

• Verseker dat die koshuis te alle tye professioneel bestuur word, operasioneel doeltreffend, veilig en voldoenend is, en daarop gefokus is om ’n positiewe inwonerervaring te lewer.

Minimum Requirements / Minimum Vereistes

• Diploma or Bachelor’s Degree in Property Management, Hospitality Management, Business Management or a related field.

• A qualification in Student Affairs, Community Development or Leadership is advantageous.

• Professional membership with SAFMA, SAPOA or a related professional body is advantageous.

• First Aid and Fire Marshal certification is advantageous.

• Minimum 3–5 years’ experience in property management, hospitality, residence management or student accommodation.

• Previous supervisory or management experience, including leading customer-facing teams.

• Experience in resident/community engagement and event or programme coordination.

• Experience managing operational budgets is advantageous.

• Strong knowledge of property and student accommodation operations, residence administration, customer service, event planning, budget management and risk management.

• Proficiency in property management systems, preferably FG Nexus or an equivalent system.

• Strong leadership, coaching and mentoring, planning, organising, problem-solving, decision-making and time-management skills.

• Excellent communication, relationship-building and conflict-resolution abilities, with a strong focus on empathy and service excellence.

• Good commercial awareness, including budget, cost and resource management.

• High attention to detail and a strong focus on operational excellence and accountability.

• Professional, highly organised, energetic, approachable and resilient.

• Ethical, accountable and customer-focused.

• Passionate about creating outstanding and inclusive student communities.

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• Diploma of Baccalaureusgraad in Eiendomsbestuur, Gasvryheidsbestuur, Besigheidsbestuur of ’n verwante veld.

• ’n Kwalifikasie in Studentesake, Gemeenskapsontwikkeling of Leierskap is voordelig.

• Professionele lidmaatskap van SAFMA, SAPOA of ’n verwante professionele liggaam is voordelig.

• Noodhulp- en Brandwagsertifisering is voordelig.

• Minimum 3–5 jaar ondervinding in eiendomsbestuur, gasvryheid, koshuisbestuur of studenteverblyf.

• Vorige toesighoudende of bestuursondervinding, insluitend die leiding