Reservations Specialist

This is a key operational role for a polished, guest-focused hospitality professional who takes pride in delivering a seamless reservations experience from the first point of contact through to arrival. The successful candidate will bring strong communication skills, solid reservations system knowledge, and the ability to manage a busy bookings operation accurately and efficiently in a live-in environment.

Core Criteria

• Proven experience in a reservations role within a luxury lodge, hotel, or hospitality establishment • Strong knowledge of reservations systems and booking platforms • Excellent written and verbal communication skills with a warm, professional manner • High attention to detail and accuracy in processing bookings, confirmations, and guest correspondence • Ability to manage multiple bookings and enquiries simultaneously under pressure • Strong organisational and administrative skills • Guest-focused with the ability to deliver a personalised and professional experience from first contact • Computer literate with solid Microsoft Office skills • Flexible and reliable with a strong work ethic • Comfortable living and working in a remote environment Core Responsibilities:

• Manage all incoming reservations enquiries across all channels, including email, phone, and online booking platforms • Process bookings accurately and timeously, issuing confirmations and pro forma invoices as required • Maintain an up-to-date and accurate reservations system at all times • Communicate guest preferences, special requirements, and arrival details to all relevant departments • Handle booking amendments, cancellations, and no-shows in line with property policies • Build and maintain strong relationships with agents, operators, and direct guests • Prepare daily, weekly, and monthly occupancy and reservations reports for management • Support the wider operations team with administrative tasks as required • Ensure all guest correspondence is professional, accurate, and reflects the property's brand standards Remuneration & Benefits:

• Live-in position
• 6 / 2 days work cycle
• 21 days annual leave per annum
• Provident fund
• Meals not included

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