Reservations Coordinator / Concierge
Salt South Africa · Cape Town, Western Cape
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Start free — we apply for you →About the Role
- Seeking a highly organised Reservations Coordinator to manage bookings, supplier relationships, and guest communications, ensuring a seamless guest experience from booking confirmation to arrival.
Requirements
- 2+ years' experience in reservations, hospitality, travel, operations, administration, or a coordination role.
- Strong communication, organisational, and time-management skills.
- Experience with CRM systems, booking platforms, Google Workspace, and WhatsApp Business.
- Based in Cape Town.
Advantageous
- Experience in luxury travel, tourism, holiday rentals, or hospitality.
- Supplier and guest management experience.
Key Responsibilities
- Manage bookings, amendments, cancellations, and supplier confirmations.
- Serve as the main point of contact for guests after booking confirmation.
- Coordinate special requests, arrivals, and additional services.
- Maintain supplier relationships and booking records.
- Process invoices, monitor payments, and assist with reconciliations.
- Conduct post-stay follow-ups and manage guest feedback.
- Improve booking processes and maintain operational procedures.
Ideal Candidate
- A detail-oriented, customer-focused professional who thrives in a fast-paced environment and can efficiently manage multiple bookings, suppliers, and guest requirements while delivering exceptional service.