Reservations Agent & Office Administrator

Purpose of the Role To ensure the smooth day-to-day administration, reservations and operational coordination across the Estate's hospitality departments, delivering an exceptional guest experience.

Key Responsibilities

• Manage restaurant and guest accommodation reservations, guest enquiries and correspondence
• Coordinate diaries, meetings, bookings and driver schedules
• Prepare function sheets and provide administrative support for events and functions
• Process POS transactions, petty cash, supplier invoices and weekly cash-ups
• Support boutique operations, including stock control, ordering, product updates and staff support
• Coordinate guest arrivals, departures and accommodation bookings
• Maintain office administration, SOPs, records and internal communication
• Liaise with departments to ensure the smooth day-to-day operation of the Restaurant, Guest Accommodation, Boutique and Events functions

Criteria

• Proven administration experience within a luxury hospitality, hotel or wine estate environment
• Experience supporting multiple hospitality departments, including reservations and guest services
• Excellent organisational, communication and multitasking skills
• Strong attention to detail with the ability to work under pressure
• Proficient in MS Office, Micros/POS systems and reservation platforms (Dineplan experience advantageous)
• Own vehicle and drivers' licence essential

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